Branch Operations Assistant

About the role

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. Responsibilities include clerical duties, yard functions, loader operation, and assisting with the upkeep and maintenance of vehicles throughout the sale process.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact
• Process orders and assignments and enter data into the computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints, and requests
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork for auction day, securing necessary approvals
• Follow well-established procedures under the close direction of the supervisor
• Learn automobile titling processes
• Assist with other office functions as needed
• Vehicle check-in by recording and filing information on vehicles assigned to the facility
• Detail (thoroughly clean) vehicles to improve their appearance and enhance their value at auction
• Safely operate passenger vehicles to move them around the facility and store them in appropriate locations
• Assist visitors by providing guidance or directing them to the appropriate person for additional assistance
• Operate loaders and serve as a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Report all violations of company policy to a supervisor or manager immediately
• Perform other duties as assigned per business needs

Requirements

• Strong leadership skills
• Superior time management skills
• Ability to work independently
• Strong proficiency in problem resolution
• Excellent professional communication skills (verbal and written) to interact effectively with customers and team members
• Willing to learn how to operate a forklift (within 90 days of starting position)
• General mechanical knowledge of makes and models of vehicles
• Experience in the equipment rental, construction industry, or related field preferred
• Basic automotive repair skills preferred
• Previous forklift operating experience
• Strong Microsoft Office skills, with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in the work area
• This position involves outdoor work in all types of weather