Branch Operations Administrator

Responsibilities

• Develops and oversees teller-training materials for teller and branch processes.
• Provides guidance for operational training for new branch managers and teller supervisors.
• Ensures the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.
• Develops and maintains branch operational procedures for branch software applications.
• Utilizes data to resolve operational problems and identifies process improvements.
• Aids branches in customer service operations by orienting and coaching branch leadership.
• Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services.
• Reviews branch processes to ensure consistency and identify training needs.
• Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches.

Qualifications

• Bachelor’s degree required
• 5 years of banking experience in branch operations required