Branch Operations Administrator
Isabella Bank · Mount Pleasant, MI · 4 mo ago
ManagementFull-time
Responsibilities
- Develops and oversees teller-training materials for teller and branch processes.
- Provides guidance for operational training for new branch managers and teller supervisors.
- Ensures the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.
- Develops and maintains branch operational procedures for branch software applications.
- Utilizes data to resolve operational problems and identifies process improvements.
- Aids branches in customer service operations by orienting and coaching branch leadership.
- Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services.
- Reviews branch processes to ensure consistency and identify training needs.
- Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches.
Qualifications
- Bachelor’s degree required
- 5 years of banking experience in branch operations required