Branch Operation Lead- Kimball Junction - Park City, UT

About the role

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and a team of experts to ensure client financial transactions are handled with precision and care while adhering to policies, procedures, and regulatory requirements. You will also introduce clients to self‑service options, build lasting relationships, and keep the branch team informed about the latest policies and procedures.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere for clients.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated.
• Assist clients with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear, polite communication, anticipate their needs, and check them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while adhering to all bank policies and procedures.
• Introduce clients to the branch team and work together to deliver seamless, caring service.
• Build lasting relationships and assist with specialized financial needs to elevate the client experience.
• Simplify clients' banking experience by sharing self‑service options for anytime account access.
• Support all aspects of branch operations with the Branch Manager, maintaining high standards for loss control, compliance, and audits.

Required qualifications, capabilities, and skills

• Pride in adhering to policies, procedures, and regulatory banking requirements.
• Keen eye for detail and strong organizational skills to juggle multiple tasks.
• Leadership skills and operational proficiency that ensure transaction accuracy in a collaborative team environment.
• Passion for educating the branch team and partners, keeping them connected and informed.
• Ability to build meaningful connections with clients, educate them, and refer them to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.

Preferred qualifications, capabilities, and skills

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Training and travel requirement

You must successfully complete the Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. Travel may be required for in‑person training and meetings.

Pay

Chase offers a competitive total rewards package that includes a base salary determined by role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Schedule

This position requires working branch hours, which include weekends and evenings.

Benefits

• Comprehensive health care coverage
• On‑site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Additional benefits and programs based on eligibility

About us

Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. We also support small businesses, nonprofits, and cities with solutions that meet all their financial needs.

About the team

The Consumer & Community Banking division serves Chase customers with personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. We lead the U.S. in credit‑card sales and deposit growth, offer the most‑used digital solutions, and rank first in customer satisfaction.