Branch Office Specialist - Chicago, IL

About the role

Performance Home Medical has been a leader in providing quality products and services since 1995. At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier. We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist.

Responsibilities

• Assist with walk-in patient check‑in for appointments, re‑supplies, challenges, or questions regarding their equipment, or any inquiries.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• Perform all other tasks that may be assigned by the direct supervisor or manager.
• Will receive on‑the‑job training.

Requirements

• Responsible, reliable, detail‑oriented, and able to multitask in a fast‑paced environment.
• Good people skills to deal with patients, referral sources, and insurance companies on the phone and internet.
• Previous professional experience or educational background in healthcare customer service is a plus but not required.
• Background in medical equipment preferred; training will be provided for the right candidate.

Benefits

• Medical, Dental, Vision, Life, AD&D insurance.
• 401(k) plan.
• Employee Assistance Program (EAP).
• 8 paid holidays.
• Comprehensive onboarding and training program.
• Fun, positive, performance‑oriented team with a great culture.