Branch Office Administrator

Role Summary

As a Branch Office Administrator (BOA), you'll be a vital part of our team, providing seamless support to our clients. You'll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience.

Role Requirements

• Provide exceptional service to clients via inbound and outbound calls, email, and in-person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience.

• Develop and maintain strong relationships with clients, referral sources, and internal client support team members.

• Aptitude to learn and understand the financial services industry. Includes account opening, handling account transfers and other requests at the direction of the financial advisor. Process account transactions, prepare documentation, and maintain accurate client records.

• Handle various administrative tasks, including scheduling appointments, preparing materials for client meetings, managing correspondence and supporting marketing initiatives. Streamlining processes with updating SOPs and strategically execute on the branch business plan.

• Strong computer literacy with willingness to learn new technology and programs such as MoneyGuide, Salesforce, Microsoft Office products and other firm-provided software.

Skills

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

Compensation and Benefits

• Edward Jones' compensation and benefits package includes:

  • Medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness)
  • Short- and long-term disability, basic life, and basic AD&D coverage (provided at no cost to associates)
  • 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account
  • Competitive salary with potential for merit-based salary increases

• Benefits:

  • 10 paid holidays
  • 15 days of vacation for new associates beginning on January 1 of each year
  • Sick time, personal days, and a paid day for volunteerism
  • Eligibility for bonuses and profit sharing
  • Employee Assistance Program