Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

About the role

The Branch Member Service Associate (MSA) position at NASA Federal Credit Union requires a banking experience. The role involves providing exceptional customer service, handling transactions, and assisting members with various financial services.

Responsibilities

• Handle cash transactions and ensure accuracy in processing deposits and withdrawals.
• Provide assistance with loan applications, account maintenance, and other financial services.
• Manage member inquiries and complaints, escalating complex issues to supervisors as necessary.
• Perform branch operations tasks such as opening/closing the branch, managing inventory, and maintaining branch cleanliness.
• Cover other branches as needed, including weekends.

Requirements

• Must have a high school diploma or equivalent.
• Experience in customer service and financial services is preferred.
• Ability to work flexible hours, including weekends.
• Valid driver’s license and reliable transportation are required.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Knowledge of credit union policies and procedures.
• Basic computer skills, including familiarity with point-of-sale systems.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.
• Organizational skills.

Benefits

• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• Retirement savings plan with employer match.
• Flexible work schedule.

Pay

The salary range for this position is $30,000 to $35,000 annually, depending on experience.

Schedule

The Branch Member Service Associate works a flexible schedule, typically 35-40 hours per week, including weekends.