Branch Manager- Wilmington MA

About the role

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using tools and resources to assist customers with short and long‑term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs‑determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and regulatory requirements are maintained, including consumer and business banking guidelines.
• Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error‑resolution issues, including those escalated by other bankers; provides coaching and guidance to reduce future problems.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000 and proactively bundles products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals. The Branch Manager must maintain federal registration requirements outlined in the SAFE Act, stay current on operational, product, and system changes/enhancements, and demonstrate sound risk‑management decisions. Insurance licensing minimum expectations must be maintained as outlined in the MTS Licensed Banker Academy document, and Business Banking Specialist expectations are set by both the Branch and Retail Regional Manager. Branch Managers split their time between servicing existing customers and growing the business through proactive sales and outside‑calling activities, building productive partnerships across the bank to resolve customer, service, and employee issues promptly.

Supervisory / Managerial Responsibilities

• Direct reporting responsibility for branch staff, including staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.

Education and Experience Required

• Bachelor’s degree, OR, in lieu of degree, four (4) years of relevant experience.
• Minimum three years of sales experience.
• Minimum two years of managerial experience or proven leadership abilities.
• Life/Accident and Health Insurance licensing required within 18 months of entry (training provided within 6 months).
• M&T Business Banking Specialist certification within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
• M&T Way Certified and Precision Leadership Certified.
• Bi‑lingual/Spanish preferred.
• Proficiency with common PC software, including Microsoft Office for word processing and spreadsheets; experience with Internet and email preferred.

Education and Experience Preferred

• Demonstrated sales/business development experience and success.
• Fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time‑management, and prioritization skills.

Pay

The pay range for this position is $72,200.00 – $120,300.00 annually (USD). Compensation will be determined based on the candidate’s specific combination of knowledge, skills, and experience.

Location

Wilmington, Massachusetts, United States of America.