Branch Manager - Staten Island, NY

About the role

As a Branch Manager in a Chase Branch you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success. You will represent the brand and culture with hospitality, deliver the latest banking solutions and cutting‑edge financial technology, and collaborate with experts to meet specialized financial needs for clients.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying the company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on branch goals by leveraging the Branch Scorecard to identify strategies that grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and cultivate a high‑performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting the company and clients while following policies and procedures.

Required Qualifications, Capabilities, and Skills

• Passion for creating exceptional experiences and setting the tone in the branch so every client feels valued and every team member is part of an engaging culture.
• Outstanding leadership skills with a proven track record of coaching and empowering employees to achieve remarkable results.
• Mastery of multitasking—organizing and managing competing priorities while developing plans for growth and success.
• Ability to thrive in a fast‑paced, changing environment with strong decision‑making skills.
• Experience creating and maintaining a strong risk and control environment; steadfast commitment to operational integrity and policy adherence.
• Strong desire and ability to influence, educate, and connect the team, partners, and clients with technology.
• 2+ years of management, retail banking, or equivalent Chase leadership experience.
• High school diploma, GED, or foreign equivalent.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.

Training and Travel Requirements

• Successfully complete the Branch Manager Training Program before being considered for placement as a Branch Manager.
• Ability to travel as required for in‑person training and meetings; some travel may be out‑of‑state.

Compliance Requirements

• Position is subject to Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators.
• Employment offer contingent on JPMorgan Chase review of criminal conviction history, credit report, NMLS information, and other relevant data.
• Any felony conviction within the last seven years will disqualify candidates.
• Continued employment contingent upon compliance with Truth in Lending Act/Dodd‑Frank Loan Originator requirements.
• Requires National Mortgage Licensing System (NMLS) registration under the SAFE Act of 2008; registration or update required upon hire and annual renewal.
• Information provided may be transferred to NMLS; accuracy is essential.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Potential commission‑based pay and/or discretionary incentive compensation (cash and/or forfeitable equity) for eligible roles.
• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional benefits and programs based on eligibility.

Schedule

Ability to work branch hours, including weekends and evenings.