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Jobs · Business Development · Tennessee

Branch Manager – SITECH Tri Rivers

Thompson Machinery · La Vergne, TN · 1 mo ago
Business DevelopmentFull-time

About the role

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The SITECH Branch Manager is responsible for leading and managing the day-to-day operations of a SITECH branch, including customer support, service coordination, inventory control, and employee leadership. This position plays a critical role in ensuring exceptional customer experience while supporting profitable growth of construction technology solutions.

ESSENTIAL DUTIES & RESPONSIBILITIES

    • Lead daily branch operations including parts, service scheduling, work orders, inventory, and customer support
    • Ensure compliance with company policies, financial controls, safety standards, and operational procedures
    • Promote a customer-focused culture emphasizing responsiveness, accountability, and professionalism
    • Serve as the primary point of leadership for branch employees
  • Customer & Sales Support
    • Support SITECH sales representatives by coordinating equipment preparation, order fulfillment, pricing support, and documentation
    • Maintain strong working relationships with contractors, dealer sales teams, and internal departments
    • Support customer issue escalation and resolution related to technology, service, and operations
    • Represent SITECH professionally within the local construction and technology market
  • Technology & Service Coordination
    • Cookordinate technology support and installation activities with technicians and field personnel
    • Ensure readiness of machine control systems, base/rover equipment, and software prior to delivery
    • Partner with technology specialists to support customer training and adoption
    • Work with Trimble and Caterpillar technology partners as needed
  • Inventory, Financial & Administrative Management
    • Manage branch inventory including receiving, tracking, transfers, and replenishment
    • Oversight accuracy of work orders, invoicing, warranty claims, and rental transactions
    • Support branch budget adherence, cost control, and profitability objectives
    • Ensure proper documentation and audit-ready processes
  • People Development & Performance
    • Lead, coach, and develop branch employees including counter sales, warehouse, and support roles
    • Support onboarding and training of new team members
    • Conduct performance evaluations and provide ongoing feedback
    • Aid in succession planning and knowledge transfer within the branch

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

  • EDUCATION & EXPERIENCE
    • 5+ years of experience in construction, heavy equipment, or technology-related operations
    • Prior supervisory or leadership experience
    • Experience working in a SITECH, Trimble, Caterpillar, or dealer environment
  • KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
    • Familiarity with ERP, CRM, and dealership business systems
    • Understanding of construction workflows and jobsite technology applications
    • Strong customer service, organizational, and problem-solving skills
    • Working knowledge of construction technology solutions preferred (machine control, GPS, surveying, software)
    • Ability to coordinate effectively across sales, service, and operations teams
    • Strong communication skills and professional demeanor

COMPENSATION

The Basics

  • Variety of medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)

What Sets Us Apart

  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs

COMPANY INFORMATION

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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