Branch Manager - Sales and Service

About the role

As a Branch Manager – Sales and Service, you will develop and implement business plans that allow the branch and Company to achieve financial and service goals. You will manage all resources within the branch to maximize business relationships with current and potential customers and suppliers.

Responsibilities

• Design and implement programs to maximize return on sales
• Initiate new and improve existing programs that support the branch in meeting or exceeding financial performance metrics
• Monitor competitive conditions in the territory, and recommend and implement changes as necessary
• Monitor customer service levels, and take action to improve service as needed
• Monitor inventory levels, and promote the sale of obsolete and overstocked material
• Oversee preparation of branch budget, and document actual performance via the Branch Steering Committee
• Facilitate resolution of sales, service, and operational issues that arise to ensure branch achieves established objectives
• Provide administrative approvals, maintain adequate Branch security, and maintain a safe working environment
• Manage a large number of employees, and delegate effectively through key positions
• Monitor activities to ensure compliance with government regulations and organizational policies and procedures, ensuring that all required branch activities are completed within established timeframes
• Develop and maintain business relationships with current and potential customers and suppliers

Qualifications

• Minimum 5 years experience required in sales, operations, service, management, or finance
• 6+ years experience preferred: Leadership experience in sales, operations, service, management, or finance
• 4 year degree preferred
• Knowledge of wholesale distribution industry and competitors in assigned territories and of supply chain management principles
• Knowledge of the impact pricing decisions have on the profit and loss of the Company
• Knowledge of various suppliers and their respective product lines
• Oral and written communication skills
• Negotiation skills
• Problem solving and conflict resolution skills
• Ability to effectively supervise staff and achieve established branch, district, and Company results through others
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branch
• Ability to effectively train and instruct in either a group or individual setting
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others
• Some travel required

Schedule

Monday – Friday, 8:00am to 5:00pm.

Pay

The expected starting rate of pay for this position is $90,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics. This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement.

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Paid Wellness Day for preventive care
• Community Time Off for volunteering
• Predictable Work Schedules (no weekends or nights for most roles)
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs

Why Graybar

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.