Branch Manager - Riggs Rd Fry's

About the role

The Branch Manager holds full accountability for all aspects of branch performance, including sales growth, operational excellence, regulatory compliance, and financial results. As the primary leader of all branch staff, the Branch Manager drives business development while developing high-performing teams through coaching, mentoring, and performance management. This role maintains ultimate accountability for member satisfaction, community relationships, and branch profitability while building organizational capability through leadership development.

Responsibilities

• Team Leadership & Development
  • Develop all branch staff through targeted coaching to empower members with guidance, confidence, and solutions they need to thrive.
  • Provide a productive learning environment and development opportunities to prepare the Assistant Branch Manager for a future branch management role.
  • Foster a culture of accountability focused on member financial well-being throughout the branch.
  • Conduct performance reviews, address gaps promptly, and identify advancement opportunities.
• Sales Leadership & Member Experience
  • Drive overall branch sales revenue through personal example and team coaching using structured sales methodology.
  • Ensure consistent use of CRM systems to maximize member financial wellness opportunities and deepen relationships.
  • Enforce established member service standards while modeling exceptional relationship-building behaviors.
  • Handle complex member issues with a strategic focus on retention and satisfaction.
• Operations & Compliance
  • Maintain strong operational knowledge and ensure adherence to all compliance requirements and audit standards.
  • Ensure timely team training on operational changes, new product delivery, and system updates by required deadlines.
  • Oversee branch performance metrics, analyze trends, and implement improvement strategies.
  • Direct daily operations including staffing, security, and technology systems.
• Business Development & Community Leadership
  • Lead community engagement initiatives and establish local partnerships to generate new business opportunities.
  • Actively participate in community events and networking to strengthen organizational presence and reputation.
  • Partner with other business lines to optimize member experience and support enterprise initiatives.
  • Reinforce mission, vision, and values while building strong community relationships.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or GED required; Bachelor's degree from an accredited University preferred.
• Equivalent combination of education and experience accepted.
• 4+ years of experience in Financial Services Sales and Service required.
• 1+ years of experience in a Leadership role required.
• 1+ years of cash handling experience preferred.
• Demonstrated process improvement and problem-solving skills required.
• Strong mathematical and logic skills required.
• Excellent time management skills required.
• Demonstrated capability to multi-task with a positive attitude required.
• Excellent verbal and written communication skills required.
• Strong business acumen required.
• Advanced customer service skills with the capability to de-escalate situations professionally required.
• Grit; willing to do what it takes to get the job done right required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Registered and serve as a Notary Public required.