Branch Manager, Reading, PA

About the role

The Branch Manager role at Santander is a key position within the evolving technology-driven organization. Reporting directly to a District Executive, District Operations Manager, or Region President, the Branch Manager oversees the performance of the branch, leading a team to achieve sales targets, optimize operations, and enhance customer satisfaction.

Responsibilities

• Oversee branch performance and lead team to achieve sales targets
• Optimize operational processes and enhance customer satisfaction
• Develop and implement sales strategies to grow revenue and market share
• Motivate sales teams to effectively manage a pipeline of prospects and customers
• Engage in consultative conversations with customers to offer tailored solutions
• Analyze branch performance data to drive strategic decisions
• Coach and develop team members, setting clear expectations and enhancing performance
• Hire, retain, and motivate branch colleagues across all job families
• Manage branch scheduling to balance branch needs with employee availability
• Utilize digital technologies and platforms to enhance customer interactions
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service
• Manage escalated customer problems and provide effective solutions
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels
• Ensure adherence to company policies and regulatory requirements

Qualifications

• Bilingual in Spanish is required
• A minimum of 3 years of demonstrated successful experience in retail bank sales management or related bank operations/support function is required
• Preferred qualifications include 5+ years of experience in retail sales management or equivalent, 12+ months of successful Santander experience, and 3+ years of experience selling products and/or services in an incentive-based environment
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
• Proven relationship-building skills and a customer-centric approach
• Excellent leadership and team management skills
• Excellent customer service skills and a passion for helping others
• Strong problem-solving skills with a proactive approach to issue resolution
• Experience in coaching and developing team members
• Excellent communication, consultative, and influence skills both verbal and written
• Ability to educate and connect customers to technology and share the value of digital tools and platforms
• Experience making data-driven decisions to improve performance and operational outcomes
• Establishes and maintains effective working relationships
• Ability to create a positive work environment and drive employee engagement
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to interact with integrity and professionalism with customers and employees
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

What You Bring

• Demonstrated success in retail bank sales management or related bank operations/support function
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
• Proven relationship-building skills and a customer-centric approach
• Excellent leadership and team management skills
• Excellent customer service skills and a passion for helping others
• Strong problem-solving skills with a proactive approach to issue resolution
• Experience in coaching and developing team members
• Excellent communication, consultative, and influence skills both verbal and written
• Ability to educate and connect customers to technology and share the value of digital tools and platforms
• Experience making data-driven decisions to improve performance and operational outcomes
• Establishes and maintains effective working relationships
• Ability to create a positive work environment and drive employee engagement
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to interact with integrity and professionalism with customers and employees
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings