Branch Manager - Northeast Dallas

About the role

Wells Fargo is seeking a Branch Manager (SAFE) for National Branch Network as part of the Consumer Banking and Lending division. Branch Managers are responsible for leading, managing, and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes. Successful Branch Managers are able to lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also leading accountability for operational excellence.

This involves executing policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for the branch.

Responsibilities

• Coach, develop, and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Qualifications

• 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism with customers and employees
• Ability to meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies

Job Expectations

• Ability to work a schedule that may include most Saturdays

Locations

• ABRAMS & ROYAL 8448 ABRAMS RD
• FORREST LANE 10600 FOREST LANE
• JUPITER & BUCKINGHAM 3432 W BUCKINGHAM RD
• MURPHY154 W fm 544
• NORTH GARLAND & 190 5352 NGARLAND AVE
• PRESTON CENTER 5938 W NORTHWEST HWY
• ROWLETT 2601 LAKEVIEW PKWYS
• SACHSE 7900 WOODBRIDGE PKWYS
• SATURN & MARKETPLACE 4771 SATURN RD
• SKILLMAN & ABRAMS 6535 SKILLMAN ST