Branch Manager - Nashville

About the role

Vortex Industries is seeking a Branch Manager for the Nashville, TN, Service Center. The key goal of the Branch Manager will be to provide oversight of business operations and leadership guidance to the Service Center. This role involves actively leading an installation and service business while ensuring a continued focus on exceptional customer service and maintaining a great place to work for employees. The Branch Manager will report to a Regional Director at Vortex.

Responsibilities

• Manage the Service Center, ensuring direct, productive, and positive relationships between management and employees.
• Deliver a profitable operation by overseeing operations, staffing, and expenses.
• Develop and implement continuous improvement initiatives to reduce operational costs and improve service level, productivity, and quality.
• Drive operational excellence and best practices to enhance quality, service, cost, and safety.
• Set a tone of excellence for customer satisfaction at every stage of service.
• Maintain a high level of quality and timely service to maximize customer retention.
• Manage ongoing relationships with key partners and customers.
• Lead the team to achieve Service Center goals by allocating workload and effectively managing resources.
• Responsible for hiring, developing, and retaining employees, including the highest quality individuals to support continuous improvement.
• Support employee personal and professional development through performance objectives and coaching.
• Set expectations for all team members, balancing accountability with honest feedback and recognition.
• Possess a complete understanding of the full job responsibilities of every position within the Service Center.
• Provide strategic leadership and foster collaboration across the Service Center.
• Support company objectives and procedures, ensuring timely submission of documentation.
• Lead a culture of safety through awareness, training, and accountability.
• Ensure compliance with all federal and state safety, regulatory, and requirements.
• Oversee, implement, and maintain compliance with company and OSHA guidelines to create a safe working environment.
• Share best practices with colleagues to drive productivity improvements and realize cost reductions.
• Represent Vortex professionally and responsibly in internal and external communications.
• Perform other duties as assigned.

Requirements

• Minimum of ten (10) years’ experience in the door industry and at least five (5) years managing operations with P&L oversight.
• Knowledge of budgeting processes and performance reporting.
• Excellent leadership and communication skills.
• Self‑starter who is detail‑oriented and well‑organized.
• Experience in outside sales and in‑person customer business development.
• Proven people development and conflict‑resolution skills.
• Technical aptitude, mechanically inclined, and strong problem‑solving abilities.
• Ability to quickly and accurately assess and address complex problems using creative approaches.
• Demonstrated strategic thinking skills to conceptualize business requirements proactively.
• Experience conducting meetings with exempt and non‑exempt personnel, including hiring, training, developing, and conducting annual performance reviews.
• Clear understanding and adherence to ethical principles, company values, code of conduct, and policies.
• Ability to work in a fiscally conservative organization requiring flexibility and diversity of responsibilities.
• Travel as necessary to job sites and company meetings.