Branch Manager - Livonia

About the role

TRUE Community Credit Union is a people-first financial institution dedicated to serving members, employees, and the community. Our mission is to help individuals and businesses thrive through exceptional service, community engagement, and financial empowerment.

Responsibilities

• Lead, coach, and develop branch staff to drive service-based sales and deepen member relationships through TRUE’s products and services.
• Establish goals, monitor performance, and hold team members accountable through coaching and action plans.
• Oversee daily branch operations, scheduling, workflow, and staffing to ensure consistent member service.
• Support and guide staff in resolving and deescalating member concerns.
• Manage branch profitability by monitoring expenses, staffing needs, and operational efficiency.
• Ensure compliance with policies, procedures, laws, and regulations, including safety and security standards.
• Actively represent TRUE in the community by building relationships with local businesses, community partners, and civic organizations to strengthen TRUE’s presence, generate awareness, and support branch growth.
• Create and execute local business and community development plans that align with branch goals, including outreach activities, referral opportunities, financial education, and relationship-building efforts that support TRUE’s mission and growth strategy.

Requirements

• High school diploma or GED.
• 3+ years of financial institution experience.
• Strong interpersonal, verbal, and written communication skills.
• Ability to coach, develop, and support a service-based sales culture.
• Proficiency with Microsoft Word, Excel, email/IM, and the ability to work across multiple technology platforms.
• Demonstrated ability to build community, business, and professional relationships that support growth, trust, and local market engagement.
• Intermediate mathematical skills (fractions, percentages, decimals).
• Ability to manage sensitive member interactions and resolve concerns effectively.
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).

Qualifications

• 2+ years of direct leadership experience in a financial institution.
• Associate's degree in a related field.
• Knowledge of credit union operations and the credit union movement.

Skills

• Leadership and coaching skills.
• Financial institution experience.
• Interpersonal and communication skills.
• Community engagement and relationship-building.
• Mathematical proficiency.
• Sensitive handling of member interactions.

Benefits

• Benchmark-setting medical benefits;
• dental and vision benefits;
• 401(k) with employer match and employer-funded defined contribution pension plan;
• Generous time off, paid holidays, paid time for your birthday, inclusion time to celebrate cultural and religious holidays, and volunteer time;
• Annual bonus reward program;
• Company-paid short-term disability, long-term disability, and employee life insurance;
• Tuition reimbursement;
• Gym membership reimbursement.

Pay

N/A

Schedule

N/A