Branch Manager - Lehigh Valley

About the Role

Manages all activities of a branch, responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priorities. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using tools and resources to assist customers with short and long-term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and regulatory requirements are maintained, including consumer and business banking guidelines, compliance with policies/procedures, preventing fraud, and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000. Proactively bundles products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals. Branch Managers are responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act, staying current on operational, product, and system changes/enhancements, and demonstrating sound risk management decisions. Insurance licensing and Business Banking Specialist expectations must be maintained as outlined by M&T standards. Branch Managers typically spend some time servicing existing customers and the majority growing the business through proactive sales and outside calling activities. They are responsible for building productive partnerships within the bank to resolve customer, service, and employee issues accurately and timely, taking full ownership of customer issues until resolution.

Requirements

• Bachelor’s degree, or in lieu of degree, four (4) years’ relevant experience.
• Minimum three years of sales experience.
• Minimum two years of managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position (training provided within 6 months).
• M&T Business Banking Specialist certification within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
• Proficiency with common PC software, including Microsoft Office for word processing and spreadsheets. Experience with internet and email preferred.

Preferred Qualifications

• Demonstrated sales/business development experience and success.
• Fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge.
• Strong organization, time management, and prioritization skills.
• Bilingual/Spanish preferred.

Pay

The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.