Branch Manager-Lebanon Branch
About the role
Respect. Integrity. Ethics. Compassion. Humor. At Central Willamette Credit Union, our five core values aren’t just words on a wall—they guide how we show up for each other and our members every day. Our purpose is simple (and powerful): build local loyalty, connect to community, and make life easier for the people we serve. If you’re the kind of leader who loves developing people, embraces change, thinks strategically, and can keep things light with a well‑timed laugh—this role may be for you.
Why this role matters: As a member of the Leadership Team, the Branch Manager provides the insights, ideas, and expert perspective needed to support our strategic direction and business plan objectives. You’ll lead a branch culture where employees feel motivated, empowered, and accountable—and where they truly understand they’re the key to our success. Under the general direction of the Director of Retail, you’ll supervise, coach, and inspire the sales and referral team, while driving performance and creating an exceptional member experience.
Responsibilities
- Leadership and Culture (20%): Inspire, motivate, and empower staff to achieve exceptional service and performance goals—modeling CWCU’s values (integrity, respect, compassion, humor). Role‑model accountability, integrity, and professionalism; address issues directly and provide timely, actionable feedback. Foster open communication and a collaborative team culture that values diverse perspectives.
- Coaching and Development (20%): Provide clear objectives, actionable coaching, and growth opportunities. Conduct regular performance evaluations focused on development and continuous improvement. Recognize wins and address performance gaps effectively and respectfully.
- Strategic Execution and Critical Thinking (15%): Build and execute strategies to meet/exceed branch goals using data and market insight. Solve complex challenges with sustainable, data‑driven solutions. Set clear measures, monitor progress, and communicate results.
- Operational Excellence (15%): Maintain high standards for organization, compliance, and regulatory adherence. Resolve member concerns with patience, professionalism, and strong judgment. Improve workflows and efficiency to make work easier and service smoother.
- Sales and Member Engagement (20%): Lead a proactive sales culture that deepens member relationships. Drive the branch to exceed sales/service goals; monitor performance and recommend improvements. Build strong relationships with members, internal partners, and community connections.
- Community Engagement (5%): Represent CWCU at community events; build goodwill and strengthen local partnerships. Support and participate in credit union‑sponsored community initiatives.
- Administrative and Reporting (5%): Prepare performance reports and identify process improvements using tools consistently. Attend training and ensure compliance with internal/external policies; seek and accept feedback. Perform additional duties as assigned in support of organizational goals and values.
Benefits
- 3 weeks’ vacation in the first year; 4 weeks the second year
- 10 paid holidays each year
- 5 paid sick days annually
- Medical, dental, and vision insurance effective the 1st of the month following your hire date
- Semi‑annual incentive: 3.5% (7% yearly) of annual salary based on achievement of strategic organizational goals
- 401(k) eligibility after 6 months, with CWCU matching: dollar‑for‑dollar up to the first 3%, and 50% of the next 2% of gross salary