Branch Manager, Lawrence

Job Summary

Provide leadership and direction to branch staff by fostering employee development through comprehensive training, performance coaching, regular evaluations, motivational strategies, and goal-setting initiatives.

About the Role

Oversee daily branch operations, ensuring adherence to organizational standards, regulatory compliance, and the consistent delivery of exceptional member service.

Responsibilities

• Align branch objectives with strategic organizational goals, focusing on membership growth, deposit acquisition, and loan portfolio expansion.
• Design and implement actionable plans to achieve established branch performance targets.
• Submit annual capital budget proposals and manage branch-controlled expenses (e.g., overtime) to maintain fiscal responsibility and cost efficiency.
• Maintain effective vendor relationships to support operational needs of the branch, including oversight of vendor performance, contract compliance, and service-level agreements.
• Build and sustain positive relationships with local law enforcement.
• Prepare and analyze daily and monthly operational reports; lead regular departmental meetings to ensure alignment and communication.
• Provide member service support as needed to ensure seamless service delivery.
• Oversee daily ITM operations, ensuring consistent service delivery, system uptime, and member satisfaction.
• Collaborate with the ITM Department to troubleshoot issues and implement enhancements.
• Support ITM expansion initiatives, including planning, compliance, implementation, and staff training for new ITM deployments across branch locations.
• Oversee the safe deposit area, ensuring secure access, accurate recordkeeping, and compliance with applicable procedures; manage and support employees assigned to the tasks of safe deposit operations.
• Serve as or support End User Authorization Contacts (EUACs) for system access, including credential management.
• Lead branch-level implementation and support of Real-Time Payments (RTP) systems; monitor transaction activity, resolve escalations, and ensure staff and member education on RTP capabilities.
• Represent the organization at community events to enhance visibility and engagement.
• Manage staff scheduling to ensure optimal coverage and operational continuity.
• Coordinate workflow with other departments such as Consumer Lending, Mortgage Lending, Contact Center, Business Services, and Credit Resolutions.
• Develop, maintain, and update branch procedures to ensure operational consistency and compliance.
• Perform additional duties and responsibilities as assigned.

Requirements

• Pursue opportunities for professional growth and development through training, education, and self-study.
• Successfully complete all applicable compliance training and testing.
• Educational requirement: Equivalent to five to eight years of similar or related experience, including preparatory experience.
• Experience: High school degree or equivalent.

Knowledge, Skills, Abilities And Personal Characteristics

• Knowledge of: Modern office equipment, Credit Union operations, procedures, products, services, philosophies, practices, and systems, Technology and various software programs.
• Skills: Ability to: Speak with confidence and ability, Strategic thinking and planning capability, Develop, motivate, guide, and evaluate staff, Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form, Self-direct with the initiative and drive necessary to activate a project from conception through completion, Organize and prioritize in order to meet deadlines, Solve practical problems and deal with variables in situations, Write reports and correspondence and to speak effectively before members and employees, Maintain confidentiality and professionalism.

Qualifications

• Critical Development Experiences: Pursue opportunities for professional growth and development through training, education, and self-study.
• Successfully complete all applicable compliance training and testing.