Branch Manager - Landscape Maintenance

About the Role

We are seeking an experienced Branch Manager to lead our Palo Alto, CA branch. This is a key leadership position responsible for the overall success of the branch, including quality, client retention, team development, business growth, operational performance, and profitability.

Responsibilities

• Lead the Palo Alto branch in achieving its overall objectives for quality, client retention, growth, and profitability
• Ensure the operations team has the people, equipment, resources, and detailed budgets necessary to perform successfully
• Personally inspect jobs to evaluate quality, identify opportunities for improvement, and ensure operational plans are being effectively executed
• Lead branch team-building, training, coaching, and employee development initiatives
• Build strong relationships with clients through regular communication, meetings, industry events, and customer satisfaction initiatives
• Ensure customer concerns and reasonable requests are addressed quickly, professionally, and effectively
• Communicate company goals and departmental objectives throughout the branch and ensure teams are aligned and working together
• Develop strong bench strength within field and management teams to support current operations and future growth
• Identify and develop internal talent, with promotion from within preferred whenever possible
• Partner closely with the Business Developer to identify new opportunities and drive market growth
• Develop and execute appropriate annual, monthly, and weekly business plans for branch operations
• Hold teams accountable for achieving operational, financial, customer service, and employee-development goals

Qualifications

• Bachelor's degree (B.A. or B.S.) from a four-year college or university is highly preferred
• Minimum of 5 years of landscape industry experience
• Minimum of 3 years of leadership or management experience
• Proven ability to lead, coach, develop, and motivate high-performing teams
• Strong organizational and time-management skills
• Extensive experience in client relationship management and problem resolution
• Demonstrated ability to manage multiple priorities while maintaining high standards of quality and customer service
• Strong business acumen with an understanding of branch operations, budgets, profitability, and growth

Compensation

$120,000–$155,000 base salary per year. Additional year-end annual bonus potential based on branch and individual performance.

Benefits

• Comprehensive healthcare benefits
• 401(k) match program
• 9 paid holidays
• Paid vacation and sick leave
• Company-paid take-home vehicle
• Company-paid cell phone and laptop
• Paid training and professional certifications
• Career advancement opportunities
• Fast-paced, collaborative working environment
• Strong work-life balance
• A culture that fosters growth, inspires longevity, and rewards mutual loyalty