Branch Manager II - Route 610

About the Role

The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates. This role ensures financial performance, customer satisfaction, and adherence to branch policies and procedures. The Branch Manager demonstrates leadership competency and models skills and behaviors that produce high-performing teams.

Responsibilities

• Lead, manage, and develop a branch team of direct reports with moderate to high complexity and risk in retail banking.
• Drive branch revenue through consumer and small business relationship development and new customer strategies.
• Facilitate and participate in market, civic, government, professional, business, and community affairs to prospect and develop new business.
• Demonstrate and provide oversight to ensure the effective and consistent application of the retail operating model.
• Actively participate in executing the branch's strategic plan to grow core deposits, loans, and fee income.
• Oversee branch associate action planning, set expectations, and assess performance.
• Maintain high employee morale to minimize turnover and maximize customer service satisfaction.
• Promote the bank's products and services to meet deposit and loan growth objectives.
• Oversee the quality of consumer and business product sales and servicing.
• Identify and submit quality referrals to internal and vendor partners (e.g., mortgage, treasury services, credit card, insurance).
• Ensure high-quality customer service and relationship management.
• Deliver exceptional customer experiences consistently.
• Maintain safety and wellness standards.
• Oversee branch operations effectiveness and adherence to bank and regulatory policies.
• Collaborate with internal partners to identify areas of improvement.
• Respond effectively to issues, errors, and complaints.
• Demonstrate and oversee performance and talent management processes.
• Originate consumer and small business lending for existing and new customers.
• Assist customers in identifying appropriate lending and deposit product solutions.
• Work with Retail Credit staff to review complicated transactions and structure loans.
• Review reports related to production, HR, Branch Operations, Retail Operations, and Relationship Management.
• Process override approvals for transactions as needed.
• Onboard new associates with planning, oversight, and training.
• Coach and mentor branch associates.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree in business, finance, accounting, or equivalent field preferred.
• Previous experience in a financial institution or similar profession required.
• Proven leadership capability in a prior position required.
• Successful customer service and sales leadership experience required.
• Successful account/relationship management experience required.
• Successful operations leadership experience.

Skills

• Excellent relationship management skills.
• Detail-oriented with strong multi-tasking abilities.
• Strong verbal and written communication and presentation skills.
• Ability to perform effectively in a fast-paced environment.
• Strong leadership skills in staffing, managing, and developing associates.
• Proficiency in Word, Excel, and PowerPoint.
• Strong computer skills.
• Knowledge of banking industry products and services.
• Knowledge of banking industry regulations.
• Strong negotiation skills.
• Ability to execute strategic plans.
• Advanced math and accounting skills (a plus).

Physical and Mental Qualifications

• Sitting, standing, walking, and occasional stooping.
• Requires lifting bags and/or trays of coins and bills periodically.
• May require working outside designated branch hours to meet business needs.
• Travel with occasional overnight travel required.

Pay

$50,730.50 - $88,257.18 annually

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Other voluntary benefits.
• 401(k) retirement plan.
• Paid time off and paid holidays.