Branch Manager II - Houston

About the Role

We are seeking a dynamic Branch Manager II who is an experienced leader with a track record of building engaged, focused teams and developing high performers. The right candidate will have a sense of urgency, the ability to improve operational efficiency through thoughtful process improvement, and a strong commitment to delivering best in class service.

What You Will Do

• Effectively and efficiently manage our Westheimer/Houston branch.
• Develop, coach, and lead the branch team to meet key performance indicators including member satisfaction, efficiency and staffing retention and utilization.
• Continuously seek out opportunities to drive operational improvement and productivity, and close performance gaps while meeting established goals.
• Act as a champion for change within the branch, offering new ideas and continuously developing knowledge and processes to improve the member experience and team member engagement.
• Establish and maintain effective and professional business relations with internal and external stakeholders.
• Analyze and prepare data to measure and report performance.

Requirements

• Leadership: Build trust and demonstrate integrity with noticeable congruence between words and actions. Organize and influence others to believe in a vision, while creating a sense of direction.
• Teamwork: Emphasize the importance of teamwork, while encouraging individuals to learn and grow. Recognized for excellent interpersonal skills and ability to effectively communicate, build rapport, and relate to others.
• Coach: Guide and motivate Branch staff to promote a culture focused on protecting members' assets while delivering best in class service.
• Judgement: Make exact decisions about business policies, managing risks and ensuring operations are conducted in accordance with internal policies, procedures, and legal/regulatory requirements.
• Five years of progressive experience in a branch with a proven leadership record of accomplishment.
• Understanding of related legal and regulatory requirements.
• Proven leadership, management, and motivational skills; ability to inspire others to achieve excellence.
• Strong organizational and time management skills.
• Ability to prioritize effectively, working in a fast-paced environment.
• Strong oral and written communication skills, including ease in presenting information to a group.
• Bi-Lingual (Spanish speaking) preferred.
• PC Skills: Word, Excel, Microsoft Office.

Pay

The base pay range for this position is $73k - $90k annually.

Benefits

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more

About Us

Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. With a large retail branch network, access to over 30,000+ surcharge-free ATMs, and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.