BRANCH MANAGER II - FRONTAGE RD.

Essential Responsibilities

• Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures.
• Maintains and updates knowledge relating to changes in Bank products, services and procedures.
• Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments.
• Safeguards and trains employees in appropriate functions.
• Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases.
• Generates new business to assist in meeting or exceeding sales, growth and profitability goals.
• Generates, completes, and closes consumer loans.
• May be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders.
• Implements strategies to achieve goals established for office.
• Affords support to the Customer Solutions Center and other delivery channels.
• Supports the Personal Banker I/II duties and/or phone customer sales inquires.
• Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
• Serves as liaison to the Service Center and Branch Administration department.
• Confers with appropriate departments to resolve issues.

Skills Needed

• Proven results in an inside sales capacity.
• Ability to provide superior customer service through face to face and phone conversations.
• Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
• Ability to turn a low production office into a high production office.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Ability to prioritize workload and meet required deadlines.
• Ability to maintain a high level of confidentiality in every aspect of this position.
• Intermediate computer skills, including Microsoft Office Suite products.

Travel Expectations

• Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.