Branch Manager II

About the role

The Branch Manager is the frontline leader for the branch team and sets the tone to ensure our branch associates are eager to assist our customers, ensuring they are delivering on our promise of providing unparalleled customer service all while developing our associates and executing UMB’s retail strategy.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Aiding or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Requirements

• A Bachelor’s degree in Business Administration or comparable college and/or business experience.
• 3 years leadership, associate development or sales experience.
• 3+ years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Ability to work flexible hours, including weekends and some evenings.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Customer service orientation.
• Leadership and coaching abilities.
• Problem-solving and decision-making skills.

Benefits

Benefit offerings and eligibility requirements vary. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.

Pay

$81,864 - $120,406

Schedule

Flexible schedule, including weekends and some evenings.