Branch Manager I - Bridgman

About the role

Branch Manager I is a management position responsible for selling products and services, coaching member satisfaction and sales through the branch delivery channels and managing a branch with less than $50 million in assets.

Responsibilities

• Provide leadership and supervision to Tellers and MSAs, including staffing, training, evaluating performance, maintaining daily operations, staff scheduling, problem solving, and decision making
• Maintain and grow sales and member satisfaction through regular coaching and training of branch staff, improving sales performance, service skills, product knowledge, and policy and procedure competencies
• Promote Corporate Member engagement, membership, deposit, and loan growth, and positive public relations through business development
• Partner with Branch Partners to maximize new member relationships and identify additional opportunities for loans and deposits
• Perform daily service functions including check cashing decisions, member transactions, cash drawer balancing, branch opening and closing, ATM and mail transaction processing, electronic records supervision, and vault duties
• Ensure security of the branch and adherence to policies, procedures, rules, and regulations
• Respond to member complaints, concerns, suggestions, or compliments and communicate relevant information
• Assist and support FOC to ensure operational excellence is prioritized for staff and the branch
• Ensure departmental procedures are updated and accurate, and continuously look for ways to improve processes and efficiencies

Requirements

• Bachelor’s degree or two years of related work experience preferred
• Minimum two years of sales, financial, retail, or related experience
• Minimum one year of leadership or management experience
• MLS registration required

Knowledge, Skills, and Abilities

• Business development or external sales calling skills
• Excellent communication skills
• Leadership skills in team development
• Working knowledge of quality service components
• Knowledge of management techniques and strategies
• Ability to develop and implement effective policies and procedures
• Conflict management skills

Mental Requirements

• Ability to analyze budgets, trends, training/staffing needs, reports, and statistics
• Ability to use good judgment and make sound decisions quickly
• Ability to work under pressure
• Proven problem-solving abilities
• Ability to understand strategic objectives
• Ability to concentrate in a multi-task environment
• Ability to maintain a positive attitude and professional image
• Interpretation of market and financial data
• Ability to train and evaluate results
• Capable of creatively implementing new products and motivating staff

Required Competencies

• Innovation
• Management Drive for Results
• Building Effective Teams
• Demonstrates Courage
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen
• Developing Direct Reports & Others
• Managing Through Systems
• Organizational Agility
• Problem Solving