Branch Manager I

Job Duties and Responsibilities

• Supports VACU’s Strategic Plan and understands how their role contributes to its overall success.
• Responsible for STRIDE process oversight and all disciplinary actions for all branch staff.
• Professionally develops team for career progression including coaching to empower each team member to act in the best interest of VACU, the branch and the member.
• Responsible for revenue contribution through monitoring and coaching to sales performance, service performance, overtime, fee collection, fee waivers and overall branch operations.
• Ensures that business goals and individual member service and sales goals are consistently met.
• Provides quality service by following all member service expectations.
• Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller areas, including Security, Information Security, and branch audits.
• Maintains appropriate knowledge of all VACU products and services.
• Manages the building and retaining of member relationships by performing follow-up and courtesy calls to members.
• Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority.
• Strives to improve overall communications and streamline process within VACU.
• Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member.
• Responsible for budget recommendations and for maintaining expenses in compliance with approved budget.
• Manages the hiring process for all platform staff and supports the hiring process of the teller staff.
• Requires notary and signature guarantee certification. Must stay informed of all notary and signature guarantee rules and regulations.
• Thorough knowledge of all lending products, processes, and application entry.
• Fosters an atmosphere of teamwork, camaraderie, professionalism and superior service.
• PARTNERS WITH BUSINESS DEVELOPMENT TO ATTEND AND SUPPORT SEG SITE VISITS AND NEW SEG RECOMMENDATIONS.
• Expected to act as a mentor and role model for all branch staff.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Develops and maintains a working knowledge of all applicable federal and state regulations including corporate policies and procedures.
• Stay up to date on all required loan documents, systems, credit reports and related lending documents.

Job Qualifications

• Knowledge: Must be proficient in teller and branch operations as well as consumer lending.
• Skills: Satisfactory Computer Skills Required.
• Abilities: Sound judgment; flexibility; initiative; effective communication, public relations skills; ability to lead, motivate and coach; attention to detail; collaboration; and a professional appearance and manner.
• Minimum Education and Experience: College graduate with concentration in business. May substitute work experience. Significant experience with a financial institution with an emphasis on branch supervisory/management experience. Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS).