Branch Manager I

About the role

The Branch Manager is the frontline leader for the branch team and sets the tone to ensure our branch associates are eager to assist our customers, ensuring they are delivering on our promise of providing unparalleled customer service all while developing our associates and executing UMB’s retail strategy.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Aiding or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Requirements

• A Bachelor’s degree in Business Administration or comparable college and/or business experience.
• Two years leadership, associate development or management experience.
• Two years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Qualifications

• Must have a Bachelor’s degree in Business Administration or comparable college and/or business experience.
• Must have two years leadership, associate development or management experience.
• Must have two years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• Must have NMLS registration or will obtain within 90 days.
• Must have reliable transportation and ability to work branch hours, including weekends and some evenings.

Skills

• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Knowledge of banking products and services.
• Ability to work independently and as part of a team.

Benefits

• Compensation ranges from $51,480 - $75,410 depending on location.
• Includes a 401(k) matching program, annual incentive pay, paid holidays, comprehensive health and wellness programs, and various associate banking benefits.
• Additional benefits may vary by location.

Pay

Compensation ranges from $51,480 - $75,410 depending on location.

Schedule

Branch hours, including weekends and some evenings.