Branch Manager I

Overview

The primary function of this position is to develop a highly effective team and develop each team member to their highest potential through coaching and leadership. This position is responsible for providing training and coaching to team members to ensure a high quality of member service and assisting in the hiring of necessary personnel for the branch.

Essential Duties And Responsibilities

• Ensure that the branch meets sales and service goals as established by Arkansas Federal Credit Union.
• Ensure that a high quality of member service is delivered and that various goals established within the branch are met.
• Provide supervision, coaching, and training to branch personnel.
• Conduct meetings to provide direction and review progress.
• Handle difficult situations that exceed the scope of branch personnel and resolve those situations that may arise from dealing with a wide variety of member issues.
• Determine and maintain sufficient operating cash for the branch by monitoring cash usage and then ordering or selling cash to or from the Federal Reserve Bank when necessary.
• Evaluate work performance of branch personnel, recommending promotions and salary increases within the department to the AVP Regional Manager.
• Reviewing and maintaining all pertinent manual reports, such as the Branch Monthly Audit Checklist, BSA Logs, and daily/monthly electronic reports, such as those located in Business Intelligence and Nautilus.
• Ensure that all branch personnel are knowledgeable and proficient in all Safety and Security protocols.
• Control and maintain security of all branch assets, both inside and outside the location.
• Control and maintain branch budget and costs associated with operations.
• Identify and recommend needed revisions of department policies and procedures to AVP Regional Manager.
• Participate in community activities and organizations as a representative of Arkansas Federal Credit Union and maintain current knowledge of the needs of the communities served.
• Promote membership growth and the use of credit union products and services with employees of existing business partners and by recruiting new business partners.

Qualifications

• Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
• 7 years related experience and/or training.
• Of those 7 years, 2 years of financial institution experience required.
• Of those 7 years, 19 to 23 months related management experience.
• Ability to attain NMLS.
• Equivalent combination of education and experience will be considered.