Branch Manager - Guilderland Branch

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

About the Team

To lead a retail banking branch team to deliver our mission to benefit every member, every time, every day. Responsible for in-branch member experience, team member development, branch operations, and achievement of team performance. Provide outstanding member service and dynamic leadership, while creating a productive and engaging work environment.

Responsibilities

• Bring Broadview’s mission to life, ensuring member experience is second to none
• Model and coach branch team on deepening member relationships, member advocacy, and business development
• Build relationships with commercial clients, partnering with Commercial Lending and Business Development
• Collaborate with other departments and CUSOs on delivery of exceptional concierge member service
• Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans
• Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results
• Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations
• Achieve branch operational objectives and take accountability for the team’s compliance with all Credit Union policies, procedures, and audits
• Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience
• Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing
• Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation

Qualifications

• Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education
• Minimum of three years’ service experience with proven results
• Enthusiastic leader with proven record of success in a leadership role
• Strong organizational and multi‑tasking skills
• Effective interpersonal, verbal, written, and auditory communication skills
• Ability to adapt to change and think strategically
• Flexible to work out of any location at any time, based on business needs
• Able to lift at least 10 pounds and stand for long periods of time
• Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply

Pay

Compensation: $72,182 - $88,400, plus a competitive benefits package