Branch Manager - Freeburg

Key Responsibilities

• Ensure the branch is open and ready to conduct business each business day
• Train, schedule, and assign work for subordinate branch personnel
• Meet with branch staff regularly to organize sales efforts, communicate procedural changes, and resolve issues
• Establish regular opportunities with each team member to review goals and highlight further personal development
• Maintain working knowledge of all bank products, open new accounts, and accurately run transactions for all personal and business banking products
• Ensure the branch balances all transactions at the close of each business day
• Assist tellers and others with balancing problems and authorize over/short adjustments
• Conduct “surprise audits” to verify accuracy of teller balances
• Make sure the branch ATM is serviced and operational during business hours and is balanced regularly
• Make regular business development calls to solicit new business or improve services to existing customers
• Answer customer’s basic and complex inquiries about their accounts
• Interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty
• Responsible for general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
• Represent the bank at various civic and community functions
• Maintain current employee information in the Disaster Recovery Plan

Qualifications, Skills and Abilities

• High school diploma or equivalent with additional business training required, Bachelor’s degree in Business, Finance, or related field preferred
• At least five (5) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
• Current Notary or willingness to become one at the Bank’s expense
• Strong understanding of banking products, services, and regulatory requirements
• Proven track record in sales, customer service, and team leadership
• Excellent communication, decision-making, and problem-solving skills
• Proficiency in banking software and Microsoft Office Suite
• Able to work in a fast-paced environment and handle multiple tasks
• Strong organizational and time management skills
• Commitment to confidentiality

Preferred Skills

• Strategic thinking and business acumen
• Ability to lead and inspire a diverse team

Equal Opportunity Statement

Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.