Branch Manager Doral

About the Role

Plans, directs, and manages the marketing, sales, business development, and services activities of the branch to achieve customer sales, deposit growth, financial, and marketing goals. Oversees and ensures the branch's service quality, physical security, audit integrity, and efficient performance of personnel. Maintains communications between the branch and upper management, providing support, guidance, and training to staff. Accountable for adhering to the Bank’s BSA, AML, and Office of Foreign Asset Control (OFAC) applicable policies, reporting suspicious activity, and complying with mandatory training.

Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including obtaining and maintaining an active record and unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR).

Responsibilities

• Solicit business relationships including deposits, loans, and treasury services.
• Develop and refer loan leads for commercial and residential lending areas.
• Pursue lending business development activities (including low- and moderate-income segments) in partnership with Commercial, Residential, and Business Bankers.
• Execute integrated sales and relationship strategies aligned with the area business plan to achieve revenue and service goals.
• Provide Treasury and Lending Specialists with qualified referrals for cross-selling.
• Assist in closing deals across all products.
• Use sound judgment in qualifying potential customers and recommending appropriate financial solutions.
• Partner with other departments to support overall client and franchise objectives.
• Organize internal sales environments and conduct external sales calls and business development activities (telemarketing, direct mail, etc.).
• Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
• Maintain frequent interaction with centers of influence, community leaders, regulators, and business contacts.
• Create local community awareness of the bank’s focus on partnering and providing multi-product banking solutions.
• Implement the Bank’s customer service philosophy to ensure total customer satisfaction.
• Handle customer situations beyond the scope of branch personnel, ensuring timely service.
• Resolve personnel-related problems and train/develop branch personnel.
• Develop lending knowledge within the branch and approve decisions beyond subordinates’ authorities.
• Approve overdrafts and payments against uncollected funds within designated authorities.
• Direct analysis of service charge waivers and customer profitability factors.
• Maximize income and control branch expenses.
• Complete employee performance evaluations and ensure hiring of high-quality personnel.
• Train and develop subordinates for career progression.
• Provide training on new regulatory issues, policies, and procedures.
• Approve and review branch monthly reports for accuracy and timeliness.
• Prepare management reports and ensure audit systems are in place.
• Address and resolve marketing-related problems and improve sales/operational issues.
• Direct daily operational activities, ensuring compliance with Bank policies and procedures.
• Handle customer complaints through effective problem resolution and policy interpretation.
• Ensure institution compliance with regulatory issues.
• Open and close the branch, adhering to security policies and procedures.
• Balance the ATM and manage cash transactions between tellers and vault.

Qualifications

• Three years of experience in a similar role or equivalent combination of education and experience in banking and/or lending.
• Prior managerial experience.
• Good understanding of financial products, loan documentation, and business objectives of a real-estate lending department.
• Successful completion of an approved real-estate training program.
• Strong attention to detail.
• Proficiency in Microsoft Office.
• Excellent communication, negotiation, and presentation skills.

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field.

Skills

• Customer focus
• Building strong relationships
• Communication
• Business acumen
• Problem analysis and solution
• Ownership
• Vision and values
• Collaboration and teamwork
• Personal and team development
• Change and innovation
• Empowering and motivating others
• Managing performance

Supervisory Responsibilities

Manages all employees of the department, responsible for performance management and hiring.