Branch Manager - Crossville, TN

About Lookout Pest Control At Lookout Pest Control, we're on a mission to protect homes and businesses across the Southeast with expert service, integrity, and a team-first culture. As we continue to grow, we're looking for a driven, experienced Branch Manager to lead our Crossville, TN operations and take one of our most important markets to the next level.

Responsibilities

• Own full branch P&L, including revenue, expense management, and profitability targets
• Monitor key performance metrics and implement corrective action plans to ensure branch health
• Manage fleet, inventory, and operational resources to maximize efficiency and minimize cost
• Ensure compliance with all federal, state, and local regulations, including safety and environmental standards

• Recruit, hire, onboard, and develop a team of service technicians, sales representatives, and office staff
• Foster a culture of accountability, performance, and continuous improvement
• Conduct regular coaching sessions, performance reviews, and field ride-alongs
• Reduce turnover through strong team engagement and proactive workforce planning

• Drive branch revenue growth through new customer acquisition, route expansion, and retention strategies
• Partner with sales staff to set targets, track pipeline activity, and close commercial and residential accounts
• Identify local market opportunities and develop strategies to grow market share across the greater Atlanta area
• Build and maintain relationships with key commercial accounts and community partners

• Champion service quality and ensure customer satisfaction scores meet or exceed Lookout's benchmarks
• Resolve escalated customer concerns quickly and professionally
• Uphold Lookout's brand standards in every customer interaction

Requirements

• 3–5+ years of branch, district, or operations management experience, preferably in pest control, home services, facilities management, or a related field
• Demonstrated success managing P&L and hitting revenue targets
• Strong track record of hiring, developing, and retaining frontline teams
• Excellent communication, coaching, and problem-solving skills
• Proficiency with CRM and operations management software
• Valid driver's license with a clean driving record
• Ability to obtain required state pest control licensing (or currently licensed in TN)

Benefits

• Base salary: $70,000–$80,000, depending on experience
• Performance bonus: up to 50% of base salary, based on individual and branch performance goals
• Total earning potential: up to $105,000 to $120,00 per year
• Company vehicle
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Career advancement opportunities within a growing regional organization
• Paid training and ongoing professional development