Branch Manager - Columbus West Market - Ohio

About the role

As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success. You will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting‑edge financial technology, and collaborating with experts to help with specialized financial needs for clients.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying the company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on branch goals by leveraging the Branch Scorecard to identify strategies that grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Build and cultivate a high‑performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting the company and clients, following policies and procedures.

Requirements

• Passion for creating exceptional experiences and setting the tone in the branch so every client feels valued and every team member is part of an engaging culture.
• Outstanding leadership skills with a proven track record of coaching and empowering employees to achieve remarkable results.
• Expert multitasking ability; skilled at organizing and managing competing priorities while developing plans for growth and success.
• Ability to thrive in a fast‑paced, changing environment with strong decision‑making skills.
• Experience creating and maintaining a strong risk and control environment, demonstrating commitment to operational integrity and policy adherence.
• Desire and ability to influence, educate, and connect team, partners, and clients with technology.
• 2+ years of management, retail banking, or equivalent Chase leadership experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.

Preferred Qualifications

• College degree or military equivalent.

Training and Travel

You will successfully complete the Branch Manager Training Program before being considered for placement as a Branch Manager. Travel may be required for in‑person training and meetings, including occasional out‑of‑state trips.

Compliance

This position is subject to Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase’s review of criminal conviction history, credit report, NMLS information, and other relevant data. A felony conviction within the last seven years disqualifies candidates. Ongoing employment requires registration and compliance with the SAFE Act, including NMLS registration, annual renewal, and timely updates.

Benefits

• Comprehensive health care coverage
• On‑site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Additional programs based on eligibility

Pay

Competitive total rewards package including a base salary determined by role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded for individual achievements and contributions.

Schedule

Branch hours include evenings and weekends; flexibility to work these times is required.

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. We support small businesses, nonprofits, and cities with solutions that meet all financial needs.

About the Team

The Consumer & Community Banking division serves Chase customers with personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. We lead the U.S. in credit‑card sales and deposit growth, offer the most‑used digital solutions, and rank first in customer satisfaction.