Branch Manager (Bilingual)

About the role

AmeriBest Home Care seeks a Branch Manager to oversee and manage the operations of a home care branch. Reporting to the Regional Operations Director, the Branch Manager is responsible for delivering exceptional home care services, managing the client and caregiver roster, and promoting revenue growth.

Responsibilities

• Organize and administer all services and office operations within the services areas.
• Oversee recruitment, screening, selection, and training for all field and administrative staff.
• Supervise and direct services and staff.
• Execute strategies contributing to AmeriBest client census and caregiver roster growth.
• Lead branch to manage, implement, use, monitor and analyze incoming data entries from the Electronic Visit Verification (EVV) system.
• Execute strategies to accomplish 100% EVV utilization and compliance by caregivers.
• Develop and execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention.
• Implement and interpret service and operations policies.
• Delegate duties and establish proper accountability for staff members.
• P&L responsibility for the branch office.
• Create and promote a culture committed to the highest quality customer service.
• Cooky Recognition program within the company.
• Coordinate timesheets and complete payroll entry forms for submission to Payroll.
• Schedule and teach training and in-service meetings each quarter.
• Process authorizations to ensure updated information is documented on the clients’ files, schedules, and computer system.
• Carefully coordinate the opening of new cases with the Client Services Coordinators.
• Ensure all documentation is accurate and up to date for all client and employee files.
• Arbitrate grievances reported from field or administrative staff personnel and clients.
• Perform monthly service calls to clients to ensure adequate caregiver performance and client satisfaction.
• Carefully coordinate follow up on critical incidents and regulatory reporting.
• Must be available to be on-call, as needed.

Requirements

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Minimum of 1 year of experience in non-skilled home health care administration or operations.
• Experience with in-home care services.
• Valid driver's license and access to reliable transportation.
• Availability to be on call.
• Excellent oral and written communication skills.
• Demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
• Strong working knowledge of all program rules, procedures, and company rules and procedures.

Skills

• Planning/Organizing - efficiently prioritize work activities; gather and analyze information.
• Communication – Communicates persuasively; listens and gets clarification.
• Computer proficiency- Navigate Microsoft Office suite, EMR systems and applicable internet resources.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO

Physical Demands

• Regular requirement to sit; use hands to touch, handle or feel.
• OCCASIONAL requirement to stand; walk and reach with hands and arms.
• OCCASIONAL requirement to lift and/or move up to 10 pounds.
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

• Business Office Environment.
• Noise level is usually moderate.