Branch Manager - Bentonville
Urbanex Pest Control · Bentonville, AR · 5 mo ago
Sales$57k–$67k/moFull-time
What You'll Do
- Team Growth & Leadership
- Recruit, coach, and develop technicians and customer service representatives
- Cook up field-based training and lead with example
- Build a leadership pipeline for long-term growth
- Customer Experience Excellence
- Ensure every service reflects Urbanex's promise of quality and peace of mind
- Personally resolve escalated issues and conduct follow-up visits
- Create customer loyalty through consistency and care
- Operational Execution
- Manage technician scheduling, staffing, and routing to meet daily and monthly goals
- Run routes when needed and ensure all safety and inspection protocols are followed
- Maintain accountability through reporting and oversight
- Performance Management
- Monitor KPIs and branch-level P&L drivers
- Lead service meetings that align the team around goals and values
- Drive a results-oriented culture while maintaining team engagement
What You Bring
- Proven experience leading operations in a fast-growing, customer service-based business
- Ability to coach, mentor, and inspire frontline employees
- Strong communication, presentation, and conflict resolution skills
- Commercial Pesticide Applicator License (preferred or ability to obtain)
- Hands-on leadership style with comfort in both field and office environments
Physical Requirements
- Ability to work outdoors in all weather conditions
- Ability to sit, stand, and lift up to 50 lbs
- Regular in-field engagement alongside technicians
- Clean motor vehicle record