Branch Manager

About the role

WMCU is looking for a motivated individual to join our team as Branch Manager in Grand Rapids. In this role, you will oversee all aspects of branch operations, including guiding and supporting team members to ensure efficient and effective daily operations. You will play a key role in fostering a positive, high-performance culture, driving member satisfaction, and optimizing overall branch performance. The ideal candidate will be an engaged, hands-on leader with a strong commitment to the growth and success of the credit union, focused on implementing strategies that enhance productivity and achieve goals.

Responsibilities

• Meet goals and metrics.
• Direct all operational aspects including member service, human resources, administration, and referral, loan, and other sales goals.
• Bring out the best of the branch’s team members by providing training, coaching, development, and motivation.
• Assist the branch's team with new accounts and lending.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Address member and team member satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Requirements

• Management experience preferred but not required.
• Ability to meet sales targets and production goals.
• Familiarity with industry’s rules and regulations.
• Results-driven and member-focused.
• Leadership and human resources management skills.
• BS in Business Administration or related field is a plus.

Benefits

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

About Us

WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member-owned and operated credit union that strives to meet our members where they are, help them grow financially, and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

Career Growth

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey toward personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.