Branch Manager

About the role

The Branch Manager position is a critical leadership role in the management and delivery of high-quality landscape services. They will build positive relationships to ensure high customer satisfaction, brand loyalty, and team collaboration.

Responsibilities

• Provides leadership for all branch staff in alignment with company core values
• Demonstrates leadership skills that drive a high performing team: modeling the way, inspiring a shared vision, challenging the process, enabling others to act, encouraging the heart
• Maintains Key Performance Indicators (KPI) and organizational goals for all assigned areas of operation
• Manages branch staffing including hours, schedules, payroll, and productivity
• In collaboration with HR, responsible for recruiting, hiring, onboarding, and transition of branch staff
• Develops and implements staff training including new hire and ongoing development
• Demonstrates knowledge and understanding of industry equipment and tools such as skid loader, truck & trailer, and zero turn mower
• Manages staff performance through regular feedback and annual performance review completion for all direct reporting personnel
• Provides mentorship and support to their direct reporting leaders in completion of staff reviews to ensure alignment across the team
• Maintains timelines and quality standards for all deliverables including invoicing, reporting, labor and material projections
• Ensures that all jobs are completed according to contract and within budget. Must be able to value-engineer where necessary to achieve outlined contractual/budgetary goals
• Develops and interprets departmental labor metrics to maximize realized production
• Manages tool and equipment needs, storage, and operation. Coordinates with mechanics on any equipment repairs and preventative maintenance within their respective branch
• Builds relationships with clients, subcontractors, and vendors in collaboration with Sales and Account Management team
• Demonstrates high quality decision making in a fast paced and quickly evolving environment

Qualifications

• High School diploma or equivalent
• 2+ years of experience working in the landscape/lawn maintenance industry
• 1+ years of commercial snow removal experience
• 3+ years of previous green industry management experience
• Valid driver’s license and clean driving record
• Able to pass a pre-employment drug test
• Proficient in use of technology including Microsoft suite, human resource systems and other industry related programs
• Completion of pre-employment assessments

Benefits

Medical, Dental, Vision, Life, STD, LTD insurances, PTO, Paid Holidays, 401K