Branch Manager

About the role

At Valley Bank, we believe in people's growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

The Branch Manager I is responsible for the overall day-to-day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer-focused culture, and ensures the delivery of exceptional service and advisory support to consumers and small business clients. The Branch Manager I is accountable for growing consumer deposits and revenue, coaching and developing a high-performing team, and ensuring consistent, high-quality customer experience aligned with organizational standards and objectives.

Responsibilities

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high-quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Requirements

• High School diploma or GED equivalent.
• Minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales and customer service skills.

Skills

• Ability to prioritize, organize, delegate, and execute.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to customers, resolving complex customer issues.
• Enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Self-driven with a positive outlook; can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.