Branch Manager

About the role

Join a fast-growing healthcare company where you'll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you'll be crucial in nurturing a high-performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners.

A Day in the Life

Team Leadership And Development

• Supervise a team of two or more employees, fostering a collaborative and high-performing work environment
• Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies

Operational Management

• Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency
• Implement policies and procedures to ensure compliance with company standards and industry regulations

Customer Service And Relationship Management

• Provide excellent customer service, listening and responding to our partners' equipment needs
• Uphold a climate of professionalism, including the use of company uniforms at all times

Logistics And Inventory Management

• Manage medical equipment inventory, storage and maintenance
• Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards
• Help service, ship, and receive equipment in the branch warehouse
• Maintain company vehicles

Administrative And Compliance Duties

• Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics

Coordination and Communication

• Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners

Additional Responsibilities

• Travel periodically
• Perform other duties as needed

Qualifications

Education/Experience

• One or more years of managerial experience in medical equipment rental operations
• High school graduate or equivalent
• Bachelor's degree in business administration, healthcare management, or a related field (Preferred)

Preferred Qualifications

• Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment
• Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies
• Strong organizational, attention-to-detail, critical thinking and problem-solving skills

Skills & Abilities

• Ability to work multiple shifts, including on-call as needed
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
• Ability to pass a DOT certification/physical
• Own a valid driver's license