Branch Manager

About the role

The Branch Manager will oversee the execution of grounds maintenance, enhancements, irrigation, and overall operations at the branch level. This includes enhancing the customer experience, aligning with the sales team to strengthen client relationships, and ensuring efficient communication and processes.

Responsibilities

• Develop and implement future goals and processes to grow the company's grounds maintenance and seasonal services.
• Drive a culture of product delivery and continuous improvement in the customer experience, collaborating with the sales team to enhance customer relationships.
• Ensure effective and efficient communication protocols and processes are in place between all parties responsible for maintaining quality standards on client properties.
• Build and maintain professional relationships with clients and relevant internal business departments, using optimal communication methods to develop efficient and effective processes.
• Responsible for the resolution of property issues, ensuring Client Managers are fully informed throughout the process.
• Work with the Administration team to ensure timely delivery and updates on billing, accounts payable, payroll, and sub-contractor contracts/payments.
• Ensure the safety of branch team members through appropriate training, daily safety meetings, and proper PPE management.
• Manage crew training, production standards, and operational best practices, ensuring branch employees adhere to safety training programs and compliance guidelines.
• Evaluate and develop plans for efficient equipment and material usage, conduct regular branch and customer site audits/reviews, and participate in estimating for grounds maintenance, enhancements, and irrigations.
• Oversee the recruitment, selection, and hiring of branch personnel, ensuring the right people with the appropriate skills and experience are in place to meet branch goals.
• Manage team performance based on roles, responsibilities, and goals for branch team.

Qualifications

• Bachelor’s Degree or equivalent combination of skills and experience required.
• At least 5 - 10 years’ experience leading multiple landscape operations.
• Experience effectively managing others.
• Proficiency in Aspire a plus.
• Ability to use a computer and Microsoft office software (Word, Excel).
• Ability to organize and schedule multiple projects.
• Able to operate at a high level of accountability and responsibility for all activities and activities of team.
• Established ability to effectively communicate and build successful relationships at multiple levels.
• Excellent interpersonal, verbal, written, and organizational skills.
• Able to work independently and have exceptional problem-solving skills.
• Proven ability to identify gaps and optimize processes.
• Able to manage jobs and achieve budgeted margins.
• Ability to develop and maintain Vendor & Sub-contractor relationships.
• Valid driver’s license with an adequate driving record.

Physical Requirements

• Rarely: Crawling, climbing on/off truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs.
• Occasionally: Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs.
• Frequently: Standing, walking, stooping, climbing stairs.
• Continuously: Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing – speech range, depth perception, lifting up to 10lbs.

Benefits

We offer a competitive range of benefits to support your health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.