Branch Manager
About the role
Job Type: Full-time. Are you an experienced leader in the heavy-duty truck, automotive aftermarket, fleet, distribution, or parts industry looking for your next opportunity? Tidewater Fleet Supply / TNT Parts is one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast, and we’re always interested in connecting with strong Branch Manager candidates as our company continues to grow. With locations throughout Virginia, North Carolina, South Carolina, Tennessee, Georgia, and Florida, we’re looking for leaders who know how to run a business, develop people, take care of customers, and drive profitable growth. Whether we have an immediate opening in your market or you’re interested in future opportunities with TFS/TNT, we’d like to hear from you.
The Opportunity: Our Branch Managers are responsible for much more than the day-to-day operation of a location. They take ownership of the overall performance of their branch. That means leading the team, developing customer relationships, growing sales, protecting margins, managing inventory, controlling expenses, and making sure the branch delivers the level of service our customers expect. We’re looking for leaders who are comfortable making decisions, solving problems, holding people accountable, and working alongside their teams when needed.
Build Your Career With TFS/TNT: Tidewater Fleet Supply / TNT Parts continues to grow throughout the Southeast, and strong local leadership is an important part of that growth. We’re interested in meeting experienced managers who want more than simply maintaining a location. We want people who want to lead a team, grow a business, develop customer relationships, and take ownership of their results. If that sounds like the type of opportunity you’re looking for, we encourage you to apply and start a conversation with us about current and future Branch Manager opportunities throughout the TFS/TNT organization.
Responsibilities
- Lead all aspects of branch operations, including sales, customer service, warehouse operations, inventory, delivery, staffing, and administration.
- Take ownership of branch sales, gross profit, operating expenses, inventory, and overall profitability.
- Develop and execute plans to achieve sales, gross profit, and operational goals.
- Identify opportunities to grow existing customers and develop new business within the local market.
- Build strong relationships with fleets, repair facilities, municipalities, contractors, trucking companies, and other commercial customers.
- Work with outside and inside sales teams to develop customer strategies and pursue new opportunities.
- Monitor local market conditions, competitors, and customer activity to identify opportunities for growth.
- Lead, coach, train, and develop branch employees while creating a culture of accountability and teamwork.
- Set clear expectations for employees and address performance issues promptly and professionally.
- Manage staffing levels, schedules, overtime, and other labor costs based on the needs of the business.
- Maintain strong inventory controls and work to improve inventory accuracy, availability, and overall inventory investment.
- Ensure warehouse, receiving, order fulfillment, and delivery operations are efficient, accurate, and focused on customer service.
- Monitor delivery activity and look for opportunities to improve route efficiency and control delivery costs.
- Manage branch expenses and identify opportunities to improve productivity and profitability.
- Review branch performance, operational reports, and key metrics to identify trends and take corrective action when necessary.
- Resolve customer concerns quickly and work to strengthen long-term customer relationships.
- Maintain a safe, organized, professional, and customer-focused branch environment.
- Work closely with regional leadership and other branches to share resources, ideas, best practices, and business opportunities.
- Represent Tidewater Fleet Supply / TNT Parts professionally within