Branch Manager

Position Summary The Cat Rental Store Branch Manager is responsible for all branch operations including equipment rental, sales, and service as well as parts sales. The Branch Manager is the team leader for the entire branch and is responsible for ensuring that customer needs are met at the highest level. The Branch Manager will support all personnel and build a culture of teamwork throughout the Company. Knowledge of the construction industry and the phases of construction are essential for this position. The ability to manage multiple priorities is vital. The Branch Manager will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to team work, enthusiasm for customer service, and dedication to finding solutions in an efficient Essential Responsibilities & Expectations Create an environment that promotes teamwork Develop and meet annual business plan target for rental, sales, parts and servicePromote Thompson Tractor Company products and servicesHire, coach, and direct all branch employees Negotiate mutually agreeable settlements on customer complaintsEstablish and maintain personal working relationships with customersDevelop and recommend incentive programs to enhance resultsAssist in collection of past due invoicesMaintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehiclesEffectively handle customer objections and concernsOther duties as assigned by Supervisor Qualifications Education High school diploma or the equivalent / college degree preferred Experience Previous experience and a working knowledge of the rental and construction industry and equipment are preferred.Experience using personal computers and basic typing skills are required. Skills and Competencies Excellent computer skills to include Microsoft Office 365Telephone, written and verbal communication skillsOrganizational skillsMicrosoft Outlook and SharePointMicrosoft Dynamics AX 2012 Job Training Microsoft Word, Excel, and PowerPointBusiness communication skills trainingLift truck operator and OSHA trainingCompliance training Safety Summary Working Conditions Work is normally performed in company office or shop environment.Exposure to physical risk and all weather conditions is associated with this position.Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.The ability to safely operate lift trucks and other material handling equipment is required for this position. Physical Requirements SpeakingListeningWritingTypingReachingKneelingGraspingStoopingLifting up to 50 lbs.Climbing on equipmentDriving (day and night) Job Hazards TrippingSlippingFallingJob site hazardsStrains due to liftingHand injuriesDriving related hazardsEquipment movementOverexertion due to stress and fatigueRepetitive hand motion (computer work)Back and neck strainStressPotential harm from operating office equipment Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Experience Preferred Previous experience and a working knowledge of the rental and construction industry and equipment are preferred. Experience using personal computers and basic typing skills are required. Education Required High School or Equivalent or better Licenses & Certifications Preferred Driver's License Personal Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.