Branch Manager

About the role

SuperCare Health is seeking an experienced Branch Manager to oversee a patient-focused team and overall operations of given branch locations. This role involves overseeing day-to-day operations, tracking and managing the finances of the locations, managing sales, and ensuring effective purchasing and inventory management for key focus products.

Responsibilities

• Supervise and coordinate all activities within the branch, ensuring smooth and efficient operations.
• Oversee staff scheduling, training, and performance management.
• Ensure compliance with company policies, procedures, and industry regulations.
• Track and manage EBITDA to meet or exceed budgeted financial targets.
• Analyze financial reports, identify areas for improvement, and implement strategies to optimize profitability.
• Manage budget allocation and expenses effectively.
• Develop and execute sales strategies to drive revenue and meet sales targets.
• Monitor and assess sales team performance, providing coaching and guidance as needed.
• Establish and maintain relationships with key clients and partners.
• Aid in marketing core services and products to referrals, patients, and payers.
• Contribute to the development of a strategic plan to maintain and increase market share.
• Identify key focus products and collaborate with suppliers to ensure timely and cost-effective procurement.
• Maintain optimal inventory levels, minimizing excess or shortages, and conducting regular inventory audits.
• Monitor product quality and ensure adherence to safety and regulatory standards.
• Lead and inspire a team of employees, fostering a culture of excellence, accountability, and customer service.
• Provide direction, coaching, and support to team members to achieve performance goals.
• Interview, hire, evaluate, and manage staff as needed in collaboration with operational leaders.
• Ensure team members meet competency requirements before performing tasks independently.
• Ensure the highest level of customer service and satisfaction by addressing customer concerns and feedback.
• Implement strategies to enhance the overall customer experience.
• Prepare regular reports on branch performance, sales, and financial metrics.
• Analyze data and trends to make informed decisions and develop improvement plans.
• Ensure compliance with health and safety regulations, promoting a safe working environment for employees and customers.

Requirements

• Bachelor's degree in business management, healthcare administration, or a related field (preferred)
• Proven experience in branch or retail management, with a focus on healthcare, medical supplies, or related industries
• Strong financial acumen and experience in managing EBITDA and budgets
• Excellent leadership and team management skills
• Sales and customer relationship management experience
• Proficiency in inventory control and purchasing processes
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal, and negotiation skills
• Knowledge of healthcare regulations and compliance standards is a plus

Qualifications

This role may be a fit if you have...

Benefits

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests