BRANCH MANAGER

About the role

The role of Branch Manager at Sunset Finance involves overseeing daily operations, managing a team of customer service representatives, and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Oversee branch operations, including cash handling, inventory management, and compliance with financial regulations.
• Manage a team of customer service representatives to ensure efficient service delivery and high customer satisfaction.
• Develop and implement strategies to increase sales and customer retention.
• Handle customer inquiries and complaints, providing solutions that meet customer needs and expectations.
• Participate in regular meetings with senior management to discuss performance metrics and plan improvements.

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 3 years of experience in a managerial or supervisory role within the financial services industry.
• Proven ability to manage a team effectively and motivate employees towards achieving organizational goals.
• Strong interpersonal and communication skills, with the ability to build positive relationships with customers and colleagues.
• Excellent problem-solving skills and the ability to handle stressful situations calmly and professionally.
• Knowledge of banking and financial products and services.

Qualifications

• Valid driver’s license and reliable transportation.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as needed.

Skills

• Customer service orientation.
• Leadership and management skills.
• Financial analysis and reporting.
• Problem-solving and decision-making abilities.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on financial products and services.

Pay

Competitive salary based on experience and qualifications.

Schedule

Monday through Friday, with occasional evening and weekend shifts as required.

Resources

For more information about the role and how to apply, visit our resources page.