BRANCH MANAGER

Requirements

• Top Performers with Present or Previous GILA Branch Management experience or Lengthy GILA Assistant Management or Customer Service Experience required.
• A high school diploma or equivalent required.

Job Summary

The Branch Manager is accountable for ensuring the day-to-day activities of the branch are effectively and consistently carried out per company policy each day in a manner that results in all required objectives consistently being achieved. The manager maintains communication between the staff and upper management. Provides support, training, and guidance to the staff. The Branch Manager is responsible to ensure that minimum required monthly and annual branch profit standards, expectations and objectives are consistently achieved each month and year.

The Branch Manager is responsible to ensure that minimum required operational standards are achieved by the 10th, 20th, and month end consistently achieved each month and year. The Branch Manager is responsible to ensure that minimum required tax preparation objectives are consistently achieved each tax season.

Reporting Relationships

The Manager position oversees 1 to 4 employees within their location.

Additional Duties & Essential Job Functions

• Maintain efficiency by training employees continuously on company policy and procedures.
• Maintain compliance with Federal, State, and Local laws and best ethical practices.
• Create and maintain a high degree of branch production by meeting and exceeding company standards involving loans, collections, and expense control.
• Maintain consistent growth in accounts and receivables through retention of customers and effective advertisement.
• Ensure all personnel are at work on time and manage those employees time throughout the day, by effectively coaching your staff.
• Prepare and submit all required reports and records by the branch and assure that the required reports reach the home office and district supervisor complete, accurate, and ON TIME.
• Train all employees on how to properly perform all functions of a loan office, to include: take and process an application, how to properly work the counter and take payments, how to properly enforce the contract with customers, how to properly make collection calls, and how to properly close a loan.
• Approve and close all New, FB, and Dual loans.
• Approve and close all increases on loans of established accounts.
• Handle, approve, and close all delinquent loans (30 days or more past due).
• Make certain that the office is kept neat and orderly at all times.
• Direct all calls from attorneys, newspapers, reporters, etc. to the home office.
• Verify cash monthly by balancing cash drawers and maintaining cash count records.
• Exercise some ownership in judgment when making decisions affecting the branch and its personnel, control of assets, and credit decisions.
• Approve all supply requisitions.
• Properly handle all customer inquiries and disputes.
• Protect all customer information making certain all customer information is properly accounted for at all times and is stored securely each day before closing the office.

Other Functions And Responsibilities

• Ensure that all personnel are at work on time and manage those employees time throughout the day, by effectively coaching your staff.
• Train all employees on how to properly perform all functions of a loan office, to include: take and process an application, how to properly work the counter and take payments, how to properly enforce the contract with customers, how to properly make collection calls, and how to properly close a loan.
• Approve and close all New, FB, and Dual loans.
• Approve and close all increases on loans of established accounts.
• Handle, approve, and close all delinquent loans (30 days or more past due).
• Make certain that the office is kept neat and orderly at all times.
• Direct all calls from attorneys, newspapers, reporters, etc. to the home office.
• Verify cash monthly by balancing cash drawers and maintaining cash count records.
• Exercise some ownership in judgment when making decisions affecting the branch and its personnel, control of assets, and credit decisions.
• Approve all supply requisitions.
• Properly handle all customer inquiries and disputes.
• Protect all customer information making certain all customer information is properly accounted for at all times and is stored securely each day before closing the office.

Physical Requirements/Work Environment

Work is primarily sedentary in nature; no special demands are required.