Branch Manager

About the role

Accountable for the day-to-day activities of the branch. Ensures that all policies and procedures are carried out effectively. Maintains communication between the staff and upper management. Provides support, training, and guidance to the staff.

Reporting relationships

The Manager position oversees 1 to 4 employees within their location.

Duties & essential job functions

• Ensure that all daily duties of the branch and staff are completed every day
• Maintain efficiency by training employees continuously on company policy and procedures
• Ensure all Federal, State, and Local laws are in compliance and that best ethical standards are followed
• Provide leadership necessary to motivate employees and create and maintain a high degree of branch production by meeting and exceeding company standards involving loans, collections, and expense control
• Maintain consistent growth in accounts and receivables through retention of customers and effective advertisement
• Prepare special reports as needed
• Control assets, extend credit properly, follow collection routine, conduct thorough follow-up, and handle past-due customers to create and maintain a successful and profitable branch
• Ensure all personnel are at work on time and manage employee time throughout the day by effectively coaching staff
• Ensure all reports and records are prepared by the branch and that required reports reach the home office and district supervisor complete, accurate, and on time
• Acknowledge receipt of all correspondence from the home office requiring an answer the day that it is received
• Train all employees on how to properly perform all functions of a loan office, including: take and process an application, work the counter and take payments, enforce the contract with customers, make collection calls, and close a loan
• Approve and close all New, FB, and Dual loans
• Approve and close all increases on loans of established accounts
• Handle, approve, and close all delinquent loans (30 days or more past due)
• Along with the assistant manager(s) and CSR, ensure all delinquent work is completed each day by 2:00 pm and that all customers' records are filed in the proper fireproof cabinets at closing time
• Ensure the office is kept neat and orderly at all times
• Recommend and handle all legal procedures taken against customers
• Refund any fees or charges made in error immediately upon discovery, even if the amount due is only one cent
• Promptly and systematically refund insurance cancellation funds to customers in the prescribed manner
• Distribute Life, Accident and Health, Auto, and Fire Insurance claims to customers; receive all claims from customers and file weekly with the insurance carrier; maintain proper insurance claims records and reports on insurance claims register located in branch stat book
• Direct all calls from attorneys, newspapers, reporters, etc. to the home office
• Verify cash monthly by balancing cash drawers and maintaining cash count records
• Exercise ownership in judgment when making decisions affecting the branch and its personnel, control of assets, and credit decisions
• Approve all supply requisitions
• Properly handle all customer inquiries and disputes
• Protect all customer information, ensuring it is properly accounted for at all times and stored securely each day before closing the office
• Ensure consistent achievement of company production standards by branch personnel

Expectations

• Minimum loan business profit standard must be met in the office each month
• Credit must be extended per policy in a manner that does not result in unacceptable losses
• Collection routine must be worked per policy in a manner that does not result in sub-standard operations and/or unacceptable losses
• Minimize expenses; make sensible decisions that enable the branch to be efficient and profitable
• All Sunset Management policy and procedures must be followed
• All laws and regulations must be followed
• Prepare, motivate, and retain all branch employees

Qualifications

• Previous manager experience in the finance industry a plus

Physical requirements

Work is primarily sedentary in nature; no special demands are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.