Branch Manager

Compensation: $60,000 - $88,000 based on experience and credentials. Location type: onsite. Full-time position with service center hours of operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM.

About the role

The Service Center Manager embodies the culture of Suncoast Credit Union, leading with passion and dedication. This individual fosters a collaborative environment by empowering team members to serve with empathy, resourcefulness, and a sense of ownership. With a strong networking responsibility, this role proactively shares the credit union's value proposition with local businesses, reinforcing the brand within the community. The Branch Manager promotes community involvement and actively seeks opportunities to expand the service center's reach. An ideal incumbent is a strategic thinker who challenges the status quo to drive positive change, with a talent for connecting people with possibilities to champion collaboration, inclusion, and innovative thinking. This individual operates with high integrity to build trust through transparency and lead by example.

Responsibilities

• Take charge of planning and managing daily operations within the service center, ensuring a member-centric approach
• Inspire and develop talent by mentoring and empowering your team, fostering a culture of ownership and development that drives performance
• Direct all service delivery options with a focus on quality and efficiency, ensuring that every member feels valued
• Cultivate a positive workplace culture by maintaining open communication and addressing team member concerns
• Lead by example in promoting credit union products and services, inspiring your team to enhance members' financial wellness
• Actively represent the credit union in community events, building strong relationships and credibility
• Ensure compliance with internal policies and regulatory requirements, promoting operational soundness
• Establish and communicate performance goals for your team, guiding them in developing actionable plans
• Continuously evaluate and recommend new methods to enhance operational efficiency and improve member experience
• Engage with members to understand their needs and provide effective solutions for complex issues
• Lead the evaluation process for loan qualifications, ensuring accurate information is provided for optimal underwriting
• Work closely with other departments to enhance service delivery and organizational success
• Track key performance indicators (KPIs) and prepare insightful reports for senior management
• Assist in managing the branch budget, seeking opportunities for cost savings while maintaining service quality
• Advocate for ongoing training opportunities for your team, ensuring they remain knowledgeable and skilled
• Contribute to the credit union's strategic direction by aligning branch operations with broader goals
• Develop strategies to address operational challenges, ensuring business continuity
• Review and recommend new methods or procedures to make daily operations more efficient
• Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
• Set goals for assigned teams to achieve operational and strategic results
• Provide guidance, mentoring, and development opportunities for directly reporting staff
• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
• Assist with the development, monitoring, and maintenance of the annual budget
• Ensure work is completed in accordance with applicable laws and government regulations
• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and information security training

Requirements

• Bachelor’s degree preferred (a comparable combination of work experience and training may be substituted for education requirements)
• Bachelor’s degree in business or related field preferred
• A minimum of 5 years of experience with a financial institution, service center, or branch environment
• Supervisory experience preferred
• Strong knowledge of lending practices including the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy
• Excellent organization, prioritization, and analytical skills to effectively manage areas of responsibility and attain organizational goals
• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to analyze and resolve complex problems or situations
• Ability to positively influence others regarding policies, practices, and procedures
• Strong knowledge and understanding of credit union products, services, policies, and procedures
• Strong knowledge and understanding of regulatory compliance
• Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Skills

• AI & Machine Learning
• Analytics
• Customer Service
• Leadership
• Networking
• Project Management
• Public Speaking
• Sales

Benefits

Financial Well-Being

• Bonus Program up to 18%
• 401K Matching up to 8%
• Retirement Planning
• Pay Increases based on Competency
• Employee Loan Discounts
• Flex Spending Accounts

Wellness

• Medical Coverage
• Dental and Vision Coverage
• Access to 4,000+ Gyms
• Mental Health Resources
• PTO Wellness Days
• Short Term and Long Term Disability Coverage

Work-Life Balance

• 11 Paid Holidays
• 3 weeks of Paid Time Off
• 4 weeks of Paid Parental Leave
• Birthday PTO

Community Involvement

• Paid Volunteer Hours

Growth

• Degree Assistance up to $5,000 per year

Physical Demands

The physical demands outlined here indicate the requirements an employee must meet to perform the essential functions of this role effectively. While performing the duties of this job, the employee is regularly required to:

• Move freely in various work environments, including sitting, standing, walking, bending, and kneeling for extended periods
• Use hands and fingers to handle, control, and feel objects to complete precise tasks such as keyboarding for extended periods
• Lift and carry items up to 25 pounds
• Communicate across various channels, including understanding verbal and written instructions
• Demonstrate visual and auditory acuity for computer and application usage, learning, and data interpretation
• Travel by automobile with periodic overnight stays
• Work outside normal business hours

Suncoast Credit Union is dedicated to ensuring access, equal opportunity, and reasonable accommodation for individuals with disabilities.

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS) and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.