Branch Manager

Responsibilities

• Promotes the sales and service culture
• Administers and efficiently operates a full-service branch office
• Manages operations, compliance, lending, product sales, member service, and security and safety
• Oversees all branch employees through organizing, coaching, scheduling, counseling, appraising, and hiring or terminating
• Delegates operations and back-up as needed to the Assistant Branch Manager
• Establishes branch goals and performance measurements in cooperation with senior management and ensures branch performance meets established milestones
• Performs analysis of branch loan production, sales, and other data as needed
• Participates in the development of new credit union products and services
• Prepares branch budget and provides to Assistant Vice President Retail Member Experience
• Keeps branch staff updated on all product, service, or process changes and developments
• Attends and participates in credit union days and community events
• Backs up other departmental staff as necessary
• Achieves a minimum of "Satisfactory" rating on internal audits and examinations
• Facilitates superior and continuing customer sales and service
• Increases branch membership base, deposit base, and loan portfolio

Qualifications

• High School diploma or equivalency certification
• Three to five years of branch administration experience, of which two years must be in a leadership role with demonstrated sales success
• Business development experience preferred
• Notary Public certificate required
• NMLS-ID required or must be obtained
• Expertise in sales techniques including cold calling
• Proficient knowledge of loan application and approval processes
• Advanced knowledge of credit union loan policies and regulations such as Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act, and other NCUA regulations
• Coaches and mentors Assistant Branch Manager to effectively manage all aspects of the branch operations and retail sales coaching of staff
• Knowledge of credit union products, services, policies, regulations, and procedures
• Demonstrated skill in interpreting and applying loan policies and objectives
• Demonstrated computer and software skills
• Demonstrated skill in member/customer service
• Demonstrated credit analysis skills
• Demonstrated skill in reporting and summarizing complex financial and statistical data
• Intermediate mathematical skills
• Ability to provide managerial leadership to professional- and intermediate-level staff
• Ability to communicate successfully with members and outside parties
• Ability to express oneself clearly and articulately both orally and in writing
• Ability to handle multiple and complex deadlines
• Ability to exercise tact and responsibility with handling confidential information
• Ability to work with little supervision of daily activities