BRANCH MANAGER

Stevens Equipment Supply, a member of Daikin Industries, is a wholesale distributor of equipment, parts, and supplies to industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration. This role is located at our Denver, CO branch.

About the role

The Branch Manager oversees the branch’s operations and staff with accountability for sales, customer service, profitability, productivity, and loss prevention. Leads branch operations teams to achieve strategic goals related to revenue generation, profit attainment, records of purchases, sales, and more.

Responsibilities

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel.
• Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with established protocols and processes, meeting customer and branch expectations.
• Maintain sales – review/edit credits, negative inventory, damage inventory, and cash reconciliations.
• Communicate regularly with branch customer base to establish and maintain strong relationships; enter all sales calls in CRM.
• Build and maintain morale in the branch by demonstrating leadership qualities, promoting teamwork, and setting an example for staff.
• Provide knowledge and skill development opportunities for employees through training and guidance to help them reach their full potential.
• Ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel, and hold employees accountable; collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables, process branch payables, audit cash drawers, and track truck metrics.
• Remain current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of the profit center (operations, sales, admin, etc.) and work closely with the Credit Department to determine appropriate credit levels and resolve issues.
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations.
• Review P&L; hold safety meetings, file security reports, and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader; conduct weekly safety committee meetings.
• Complete Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide the Regional Operations Manager (ROM) with any requested branch-specific information/reports in a timely manner.
• Maintain a 93% or higher audit score.
• Maintain a working knowledge of company benefits and employee handbook policies; ensure employees follow safety protocols.
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular working hours in case of branch emergencies.

Requirements

• 3-5 years in a leadership/supervisory role.
• Experience in the HVAC wholesale industry strongly preferred.
• High School diploma or GED equivalent; college degree strongly preferred.
• Must be legally authorized for employment in the United States without employer-sponsored work authorization.

Skills

• Knowledge of warehouse/inventory management and material handling equipment such as forklifts.
• Understanding of P&L.
• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts.
• Proven customer service experience with a high level of customer satisfaction.
• Proven leadership, coaching/mentoring, and team-oriented mindset with effective delegation of duties.
• Effective verbal and written communication and interpersonal skills.
• Strong organizational and time management skills.
• High level of attention to detail, compliance, and results-driven.
• Excellent problem-solving skills with the ability to apply sound judgment.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team toward a common goal.
• Strong work ethics, integrity, and good judgment in decision-making.
• Working knowledge of MS Office Suite (Excel, Outlook, Word, and PowerPoint).
• Working knowledge of CRM & Mincron or similar applications is preferred.

Benefits

• Benefits effective on day one for all full-time direct hires, including healthcare, dental, and vision insurance.
• Life and long-term disability insurance.
• 401k retirement plan.
• Various types of paid time off.
• Training programs available to guide team members and develop new skills.
• Growth opportunities within a global company backed by Daikin Industries, Ltd.

Pay

Salary range is $70,000.00 - $90,000.00 based on experience and includes a bonus.

Physical Requirements

Must be able to perform essential responsibilities with or without reasonable accommodations.