Branch Manager

About the role

Manage and direct branch to ensure smooth operation and adherence to policy and procedures. Supervises and schedules employees responsible for the various aspects of branch operations. Leads team by example in demonstrating exceptional customer service by creating a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Plans, organizes, initiates, directs, controls, monitors, and trains staff. Implements projects set forth by management.

Responsibilities

• Performs Southside Bank’s customer service standards with each customer interaction.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Completes customer thank you calls and follow-ups of problem resolution as directed by management.
• Performs as a Teller or Relationship Banker as needed in order to better serve customers.
• Maintains the security and confidentiality of pertinent information and records.
• Accurately communicates account information to customers.
• Identifies and responds to the needs of new and potential customers by listening and clarifying their needs.
• Repairs referrals customers as needed to other Southside Bank departments.
• Maintains strong contact with civic organizations within the community and represents the financial institution at related events.
• Manages difficult situations with customers and provides positive solutions.
• Maintains confidentiality of all sensitive Bank information.
• Works in conjunction with the Market Manager to ensure effective and proactive management of the Branch.
• Analyzes and resolves operational issues as they occur.
• Directs, motivates, communicates, and leads staff; conducts meetings with branch employees to discuss sales issues, customer service issues, security issues, areas of improvement, new or revised policies and procedures, etc.
• Makes recommendations for disciplinary action as needed.
• Evaluates staff and makes recommendations for disciplinary action as needed.
• Schedules work duties to support the activity in the branch ensuring that peak customer traffic periods are well covered by branch personnel.
• Provides leadership to others through example and sharing of knowledge/skill.
• Performs additional duties as assigned or directed.

Requirements

• High School diploma or equivalent is required.
• Bachelor’s degree (B.A.) in business, finance or marketing preferred.
• Minimum two year banking experience preferred.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller, Product Knowledge, Back to Basics Customer Service, New Accounts, Business Account Documentation, Loan School, IRA Fundamentals.
• Physical demands: Sedentary physical activity performing non-strenuous daily activities of an administrative nature. Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials. Constantly operates a computer and other office productivity machinery, such as a computer, scanner, computer printer, etc. The person in this position needs to frequently move about inside the branch location to assist customer’s transactions, access different machinery, process cash, etc. Constantly positions self to maintain computers in the branch, including under the desks or in a different area of the branch. This person must be able to detect, recognize, and identify customers as they begin assisting them. Must be able to transport 25 pounds of coin a distance of 5-25 feet from a work station to the vault, up to five times a day, depending on how much coin is delivered that day. Motor branches – employee must transport the cash from work to the vault.

Qualifications

• Ability to multitask, prioritize, organize, and delegate assignments.
• Provides leadership to others through example and sharing of knowledge/skill.
• Performs additional duties as assigned or directed.
• Complies with all safety policies, practices and procedures.
• Reports all unsafe activities to supervisor and/or Human Resources.
• Adheres to Southside Bank’s equal employment opportunity and affirmative action policy.
• Learns and applies new skills and knowledge to enhance performance.
• Ensures employee growth and development and provides leadership through example and sharing of knowledge.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Trains and develops staff.
• Ensures that training is provided to all assigned staff for the purpose of enhancing skills required to perform all job tasks efficiently.
• Assigns work duties to team members.
• Maintains positive relationships and promotes