Branch Manager

About Reynolds Advanced Materials

Reynolds Advanced Materials (RAM) is a nationwide distributor of liquid rubbers, liquid plastics, expanding foams, and other materials used by artists and industrial fabricators for a wide range of applications, including:

• Special effects in movies
• Themed environments (e.g., Disney & Universal Studios)
• Architectural ornaments and elements
• Specialty medical and healthcare training devices
• Concrete castings and facades
• Robotics, prototypes, and industrial parts
• Artistic sculpture
• Zoo and aquarium wildlife environments

With 10 locations across the USA and partnerships with leading manufacturers, RAM is a leader in technical expertise and customer service in the special materials industry. We empower our customers to advance their unique projects.

About the Role

The Branch Manager will oversee operations at our Dallas, TX (Farmers Branch) location, which includes a warehouse and storefront. We serve customers ranging from small-scale model makers and prototypers to industrial accounts like bronze foundries and concrete casters. You will manage a team, drive sales, and ensure smooth operations in a fast-paced, dynamic environment.

Responsibilities

• Manage branch operations, including warehouse and storefront.
• Maintain an optimal work environment by directing personnel and managing resources.
• Monitor key performance indicators such as sales revenue, inventory levels, collections, and aged receivables.
• Communicate issues affecting sales, operations, or personnel to the Operations Manager and senior management.
• Maintain positive relationships with vendors, audit and approve vendor invoices for payment.
• Data mine and research new sales leads, providing input to the Outside Sales Representative.
• Interview and hire personnel as needed, and manage employee attendance for payroll.
• Cross-train all personnel on all functions through personal training, written procedures, and coaching.
• Temporarily perform the duties of Inside Sales Technician or Shipping/Receiving Clerk as needed.
• Occasional travel for management meetings, trade shows, and seminars.
• Demonstrate and provide technical advice on materials sold by the company (training provided).

Requirements

• BA degree and/or 5-7 years of experience in a management or retail management position.
• Proficiency in the use of all materials sold by the company.
• Strong customer service skills and ability to prioritize workflow.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Analytical skills and basic accounting knowledge.
• Ability to manage others and multi-task in a fast-paced environment.
• Self-starting, well-organized, high-energy, and willingness to learn.
• Enjoy working with your hands and providing technical advice.

Physical Requirements

• Ability to perform moderate physical work, including lifting up to 60 pounds occasionally and 10-20 pounds frequently.
• Ability to ascend/descend stairwells within a 60-second time frame, a minimum of 10 times per shift.
• Ability to be trained to operate a forklift.
• Ability to handle stress.

Additional Requirements

• Employment is contingent on passing a background check, drug test, and physical.
• Valid driver’s license or state ID with a clean driving record.
• Signature on a company drug-free policy contract.
• Completion of product training by Smooth-On, Inc., within three months of employment.
• Demonstrated aptitude, understanding, and proficiency with company products relative to customer applications.

Benefits

• Comprehensive medical, dental, and vision plans.
• Medical Flexible Spending Account (FSA) / Dependent Care Account.
• 401K plan with a generous company match.
• Company-paid life, short-term disability (STD), and long-term disability (LTD) insurance.
• Employee Assistance Program (EAP).
• Health Advocate Account.
• Pet insurance.
• Paid vacation, holiday, and sick time off.